U-Haul Moving & Storage at South Federal in Denver

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kommentare 5

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  Ced Sidewinder

  :: 14 May 2018 13:18:21

  1st Problem-- RUDE HIGHLY INCOMPETENT STAFF at that facility. (Esp the assistant manager! Desiree, I believe that's her name). Whatever her name, she has NO BUSINESS in the field of customer service. You don't make broad sweeping accusations against your PAYING CUSTOMERS //5when you haven't one iota of proof. IMAGE is NOTHING. I PAID for 24 hour access yet this was DENIED because of one such accusation When I asked for at least a partial refund (How many folks want to pay extra $ for something and not receive it?). I was FLATLY DENIED the refund for the fact I was denied 24 hour access. For that which I didn't commit. Oh, but something of value STOLEN FROM ME at that facility- $250.mountain bike. Which I left INSIDE the facility just downstairs from my storage locker for no more than 2 or 3 minutes while I retrieved something from my unit which was on the 2nd floor. 2nd problem (THEFT OF MY PERSONAL PROPERTY) They had footage of me arguing with the assistant manager when I'd been denied the 24 hour access for which I had prepaid. One would think those 24 hour surveillance cameras would be used NOT JUST to protect the staff, but to protect the property of those who pay to store their possessions at.that facility. When I asked of they could.play footage on the specific date and time. They wouldn't even try to locate that info to see who'd waltzed off with my bike! It was not in a out-of-the-way secluded area at the facility. I believe the staff 1) obviously cared NOTHING about whether my personal property was safe. After all, to them, I was a poor indigent nobody, therefore my belongings couldn't possibly have any value. Or, the staff was so incompetent they couldn't figure out how to operate the camera. Problem 3: THE OVER ZEALOUS YET INCOMPETENT STAFF struggles with reading basic paperwork. They mistakenly locked me out of my unit When it was the unit next to.me which was delinquent with a payment. I paid one months' rent for my space BEFORE I moved into the unit. There was still 10 days left in my month. Needless to say, I moved my stuff elsewhere at the end of my month. I also.left the staff a WELL EARNED "present" upon my departure (not in the space I rented and out of the way of the surveillance gear. I hope they enjoyed it (and the stench it MUST HAVE CREATED) for many months to come! They deserved every bit of it!

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  angela carter

  :: 12 October 2017 16:29:19

  They didnt tell us about a 60 dollar deposit we drove from Idaho Springs Colorado and couldnt get it ill never use them again at this office the cashier was very rude and disrespectful

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  A.J. Raymond

  :: 07 October 2017 13:06:11

  Customer service was very poor. Employees misinformed me of policy. Advising me that my debit card was used to hold the reservation and would not be charged. Planning on paying the actual total in cash upon drop off I discovered my card had been charged an even greater amount. This misinformation and lack of competence and service by your employees caused me to have issues with my bank. Your employees didn’t relay my full options as to make the right choice in my best interest. If your employees weren’t rude and misleading this mishap could very well have been avoided. Upon return customer service was again very poor. Offering me no solution to the problem the previous days employee caused. I will be seeking to further inform future customers of your misleading ways. NEVER USING U-HAUL AGAIN!!!

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  Ed Endicott

  :: 07 May 2017 13:21:12

  Stopped in to get two propane tanks filled. The person filling the tanks refused to fill the first tank because it expired a couple months earlier. That's understandable. He tried to fill the second tank multiple times and failed. He told me he couldn't fill the tank. I tried to explain to him the function of a bleeder valve on a tank and he defensively told me he's been doing it for 22 years and he knows what he's doing. Sadly, I've been going to the same U-haul location for that same amount of time getting propane and I can honestly say, I've never seen anyone fill a propane tank without loosening the bleeder valve. It appears they just don't want my business - I drove a block over and exchanged the propane bottles at the Conoco station on the corner. I won't be back to that U-Haul.

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  Calvin Moody

  :: 22 January 2017 18:55:15

  Good customer service. Usually has any vehicle you want. The only problem I had with them, is the money charged to your card is not pending. It clears the same day. Then when you bring the vehicle back, the charges are reimbursed separately. My estimated charge was $46 they took out $85 and then I had to wait two or three days, after returning the vehicle, before my money was reimbursed back into my account. Any other place the charges are pending, until you bring the vehicle back and then you get charged. Renter Beware!!!