U-Haul Moving & Storage at Paisano in El Paso

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comments 5

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  April Melton

  :: 12 April 2018 15:54:24

  I would give less than 1 star if I could. Poor customer service. Gave me 2 different quotes, the damaged my KIA when installing hitch lighting. Damaged blower motor, dash lights, brake lights and turn signals. Cost hundreds to repair plus time filing / waiting for insurance reimbursement.

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  Perla Payan

  :: 15 January 2018 11:03:10

  Always friendly service but they have a rat problem. I rented their storage for close to six months.

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  Cori Harris

  :: 30 August 2017 13:23:50

  DO NOT USE UHAUL UNLESS YOU LIKE FRAUDULENT CHARGES! When I picked up my reserved truck, the guy (wish I got his name) was very unhappy to be there. Even though I signed up for self serve, still had to do everything with him and that turned out to be a big mistake. My card was on file and he said he would charge it there no need to swipe.10 minutes later he looks confused and says he's going to start over and I had to swipe the card instead. Finished transaction and felt something was off. Got home and he had charged me twice. Called customer service immediately and they said it would be reversed effective Monday. Wednesday is here and I've been charged 2 MORE times since then and they have not reversed the 1st extra charge. Currently been on the phone for 21 minutes trying to get this resolved. After waiting for 12 minutes to get a rep, he transferred me out of the blue and now I'm on hold Again.. uhaul customer service sucks and this location is run by either idiots or scam artists

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  omar avila

  :: 08 August 2017 13:44:37

  Terrible over the phone customer service. Female pretended not to hear my voice over the phone even though she waited until i finished speaking to respond with I can't hear you.

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  Sarai

  :: 31 July 2017 01:10:53

  Great service! I work for a non-profit and the manager here really helped us out with a discount. Outstanding staff!