closed
🕗 opening times
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108, Providence Road, 28207, Charlotte, Mecklenburg County, US United States
contacts phone: +1 704-954-2005
website: www.truist.com
larger map & directionsLatitude: 35.2090191, Longitude: -80.8256476
Hello There
::I bought a new vehicle and the following day removed the warranty in the amount of $8000, Ethos Group sent out a check to Truist with all of my information, Truist then deposited the $8000 to an account that wasn’t mine on 4/19/2022, I had to contact Ethos to make sure they sent the check which is when they stated it was sent and cashed by the bank on 4/19/2022. I called Truist bank 20 times from 4/20/2022-4/26/2022(today) and they still have no removed my money from the account they placed it in into my account to apply toward my loan, Truist fraud department has stated they were unable to reverse the $8000 check that clearly wasn’t supposed to go into someone else’s account.
A Google User
::I had trouble logging in to the bank website. I called and spoke with a young lady by the name of Jasmine. I was aggravated and ill because of the merger with my current bank, SunTrust. It was causing me stress because i was unable to log into my account and make my vehicle payment. I had already been on hold for 30 minutes using the 800 number so my emotions were already high. Jasmine was very understanding, professional, and mature about the matter and she was able to help me solve my issue in just a few minutes. Jasmine renewed my faith in Good Customer Service. Thank you so much Jasmine. I will not forget what you have done.
Chris Barbeau
::I have had great experience with BB&t banking with them for over 30 years. I used to bank with what was first Union which morphed into wachovia, then morphed into Wells Fargo and had a very negative experience with that organization. I had more money in my bank account then was being asked for on a mortgage and was told I did not make enough money. What a joke I went to BB&t and was approved immediately.
Mark Andrews
::BB&T is the best bank I've ever done business with. There isn't even a close second to them! They are the best blend of a large & a small hometown bank possible. I've done a lot of business with different banks over the years for both personal & business banking. BB&T has such great service that I don't even look at others anymore. I use them for virtually every banking service. I can't believe that someone has given them a bad review for taking Christmas off! Ignore that review and use BB&T. If you have never been a client you don't know just how good a bank can be! I've used different branches and over the years different people with BB&T and all of the branches set the bar at a new level that you won't find at other banks. They deserve 10 Stars! Really! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
Danielle Earnhardt
::Josh is AWESOME. If I had met him prior to switching to Bank of America, I would have never left BB&T. He is always super friendly and helpful, and very honest. He gave me good advice, and even waited on hold with Bank of America with me just to make sure my money was transferred. What a gent! Very cool guy. I hope to do business at this branch again soon.