Torrid in Fort Worth

🕗 öffnungszeiten

kommentare 5

• 

  Evette Prince

  :: 08 May 2018 05:51:20

  The Torrid in Hulen mall is the only Torrid I will go to now that they have the Manager Kayla back becuase she is so friendly and has excellent customer services the staff was friendly and helpful store was clean and organized definitely will be back

• 

  chelsea peer

  :: 08 February 2018 20:39:10

  I absolutely hate going into stores rather than just shopping online. People get on my nerves all together most of the time. I went it to just exchange a pair of jeans and the manager there spent almost 2 hours helping me pick out things I would love. Her name was drea I’m pretty sure. I will be going back into the store again because of her. She cares about the company and it’s customers more than anything. I’m very self conscious about my size and what I’ll wear and she talked me into buying skinny jeans and I absolutely loved them. Thanks again drea.

• 

  Juli Burgett

  :: 01 January 2018 15:38:17

  This used to be my favorite Torrid store in the area, however after my last trip there I probably won't be returning, and am considering not shopping at Torrid anymore all together. I have never had a problem returning or exchanging items I've purchased online at a store, or exchanging items without a receipt. If I don't have a receipt and the item is no longer regular price in the past they have offered me the amount the item is currently priced at, sale, clearance, whatever - which is fine by me. I'd rather have something over nothing and my bad for losing the receipt The week before Christmas I took a pair of jeans in to exchange. Brand new, never worn, all tags still on them, but I did not have the receipt. The woman that helped me flat out refused to do anything since I had no receipt. She kept pointing to their policy and saying they needed proof of purchase to do anything. I was shocked and told her this had never been an issue before. To make a long story a little shorter, we went back and forth for a moment and then she just said said "I'm not going to argue with you about it" and shut down, was not going to talk to me anymore even though I was still standing right there. I was completely shocked by her attitude and asked to speak to a manager - turns out she was it. Her name is Brittney. So I asked for contact info for the regional manager which she gave me - her name is Brandi. As soon as I left the store I called and left Brandi a voicemail - I have not heard back from her. Here's the deal - I've worked in retail for over 20 years and would NEVER think of treating a customer the way I was treated. I usually don't pull a "Pretty Woman" but if she had taken a moment to pull up my account information I believe she could have seen my customer status. Most of my closet is Torrid. The whole outfit I was wearing that day, down to my skivvies, was Torrid so it makes me mad that I have no desire to shop there again. Add on the fact that I haven't received a call back from the regional manager and I REALLY have no desire to do so. I will be looking in to paying off my Torrid CC and canceling my account. I understand having policies in place, but I also understand that CUSTOMERS are the reason that stores exist so it's really in the best interest of the company to be flexible with said policies in order to ensure a satisfied customer, especially when the policies have not been enforced in the past. It's also in the best interest of the company to have management that will return phone calls from customers when requested.

• 

  KRAMLEON __

  :: 07 December 2017 22:40:19

  The manager CJ doesn’t try to make you feel like your welcome. Makes you feel super comfortable. This store and old staff use to be amazing and very friendly. I seriously don’t know what happened. It just went down hill.

• en

  James W. Wiley

  :: 14 October 2017 18:36:43

  Used to be an amazing store that had a lot of clothing that my wife loved. Lately in the last year it has severely fallen off both in stock and especially in staff. The manager CJ has a chip on her shoulder that never seems to go away and is generally one of the most unpleasant people I've had the displeasure of dealing with. She is rude and supremely unhelpful. I also believe that she is the reason that some of the previous good staff left. I think corporate would do well to completely wipe the slate and start over at this location.