Tommie Vaughn Ford i Houston

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kommentar 5

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  Sid Chaka

  :: 23 May 2018 20:46:10

  I brought our Ford Explorer in to Tommie Vaughn Ford’s ‘Quick Lane’ ostensibly for an oil change. I was told the tires needed to be replaced immediately, and the brake pads would soon need to be replaced as well. So rather than have that done elsewhere, I opted to have them do it. I based that decision not on cost, which was competitive, but on convenience. It only took a while longer to get everything done. With new tires and brakes, my confidence has been renewed that my wife and I will be able to drive safely in wet weather conditions.

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  John

  :: 14 May 2018 09:11:09

  I have used the Quick Lane at Tommie Vaughn for years. Their service is super as they keep track of all my service needs and always recommend possible ways to save money on service. Perhaps I have always come at slow times, but even when busy I am usually out in a short period. Nice people to work with.

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  Honi Boudreaux

  :: 12 May 2018 14:55:56

  Wonderful place, everyone with great manners and attention. But then what else would I expect from a great Texas Aggie? It is clean and nice ; my car was ready on time too. My dad knew Tommie Vaughan at A&M and I know they are still proud of this good business.

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  MF000

  :: 10 May 2018 08:58:49

  I did not have a good experience here last week. I originally brought my truck in to have the rear-view mirror reattached to my windshield. I brought it in around 9:30AM, the lady helping me nice and told me that they could do it, no problem. Since I was there I knew I was due for my 90,000 mile maintenance and an oil change so I decided to go ahead and have that taken care since it was there and I was prepared to leave my truck there for a few hours anyway. I was told that it would be done around 3PM, 3:30PM rolled around so I decided to call to check on the status and the woman helping me stated that they hadn’t even started on it yet. Not only that, they quoted me around $175 to reattach my mirror, which is ridiculous because I ended up doing it myself for $12, She also stated that they couldn’t do it anyways because they didn’t have the kit in stock and would have to order it, and that was the main reason I brought my truck in in the first place. If I knew they couldn’t do it I wouldn’t have wasted my time. So I returned to the dealership about 40 min after that phone call, the lady at the quick lane desk was polite and helpful, she said it would be about 15 more min to finish my maintenance package. I waited about that long, paid for the maintenance they did which was suppose to include new windshield wipers, and I was charged for them. I left the dealership as it had just started raining and I realized that my same old wipers were still on my truck even though I paid for new ones! This was the icing on the cake... I called up there and they verified that the wipers were not put on and that they would refund my account, which they did thankfully. But it raised the question, if you can’t remember to put my wipers on how can I trust that you did my multi point inspection, multiple fluid flushes, checked my battery, and oil change correctly? This bad experience makes me skeptical about not only going back here but to any ford dealership. When spending $430 on maintenance and waiting 7 hours for them to do so, you want to have some peace and mind that it was done the right way, I did not have that.

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  Cindy Morgan

  :: 26 April 2018 10:09:53

  Tommie Vaughn is a premier in the field of customer service. No I don’t work for Tommie Vaughn Motors! But I appreciate them. They make it so easy to keep my car running smoothly. Updates by email are awesome. Don’t go anywhere else. TV is unbeatable.