The Westin Boston Seaport District in Boston

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comments 5

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  Anthony Greco

  :: 20 March 2023 10:01:13

  Overall a pretty comfortable hotel. It has a large lobby with a bar area and a restaurant open for breakfast each morning. The location is a bit outside the downtown area - about a 15 minute walk to South Station and 25 mins walk to Boston Commons. The room was a good size and the bed was comfortable. The hotel definitely is showing signs of aging and a there were a number of detractors from making it a luxury experience: -Tattered and old towels in the bathroom with cheap amenities. -Night table drawer was sticky and the inside of the drawer was dirty. - Soundproofing was poor and I could hear noise from adjacent rooms and hallways as well as the room above me all day and night. The housekeeping staff were also talking very loudly in the hallways early in the morning and that could be heard very easily inside the rooms. - Breakfast was included as an Elite benefit but was about a 20 minute wait each morning due to the limited space available. The voucher entitled you to a buffet breakfast or $30/person towards items off the menu. Both mornings I had to ask about ordering off the menu since it was not offered and I was almost discouraged from doing so. There are no prices listed for items like coffee, tea, and juice, and an automatic gratuity was added to the already exorbitant prices resulting in $60 not being enough to cover a regular breakfast for 2. - There is a predatory $25/night "destination fee" and in return you get a voucher for food/drinks at the hotel. Of course, alcohol is not included. Most of the guests choose to redeem this at the on-site Starbucks, so you will see a long line every morning that will take away 25-30 minutes of your day to take advantage of this heavily restricted "benefit". Even at Starbucks you are limited to specific items and drinks.

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  Angelo Takos

  :: 29 January 2023 10:56:04

  Stayed here because of its proximity to the Convention Center. Didn't know they actually had a bridge and that I didn't have to step foot outside. From check in to check out, all staff were warm and friendly. Got a very nice room with a view of the convention center, clean and comfortable. Check in person, did not get his name, had a British or Australian accent was super nice and helpful, wish I got his name, but he was great. Tried food at the pub, bar and breakfast restaurant. All food was tasty and fresh and the breakfast buffet was more than adequate. Got a voucher for breakfast, which I was not expecting, nice surprise . All wait staff were very pleasant and attentive, especially James in the pub. All in all a very pleasant experience and I would defiantly stay here again when I return for future conventions. If I had to list one negative it is that I needed to get water and they have a filtered water machine and Ice machine down the hall, but I did not see a pitcher in my room, just plastic cups. But I'm nitpicking now. Great place to stay and very reasonably priced

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  Ashley Mello

  :: 24 December 2022 20:14:18

  Second year in a row my family and I have stayed right around Christmas time. The staff is always friendly and helpful. The rooms are always tidy and large (especially for Boston) The indoor pool and jacuzzi are perfect in the winter. The on-sight dining is great. We’ve made it tradition.

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  qlv assoc

  :: 03 December 2022 17:02:07

  The hotel is very nice design, looked spacious. Location is a little bit set back but within a short distance of walking from Seaport water front District. For visitors arriving from Logan Airport, the airport shuttle bus SL1 station at the World Trade Center Boston is a short walking distance away. The 1 bed-room floor-plan is well designed with additional table and chair, there is a small arm chair. Bathroom jet shower head is good, decent strong stream for water massage. There is a small fridge and coffee bar for guest.

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  Min Min

  :: 15 August 2022 00:21:38

  As much as we paid to stay here, we were beyond disappointed at the level of service that we received. For a 4 star hotel, we would hope to be treated like paying guests. Wrong, we were treated as though we were lucky to have been able to stay there as if we didn’t just shell out thousands for the 4 nights. Every front desk person that we dealt with were unpleasant. Especially, the lady with the short hair..I don’t expect anyone to jump up and down when I walk up to your desk but a nice greeting would be sufficient.. Asked for a crib which never showed and our room was only visited one time by housekeeper throughout our 5 days/4 nights stay. 2 stars is for the sweet wait staff during breakfast.