The UPS Store in Massapequa Park

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comments 5

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  AcuraFan 03

  :: 08 January 2018 15:56:07

  This UPS store DOES NOT allow customers to package their items inside the store, so please be mindful of that prior to going. I came to this store with the expectation of being able to pre-package my item inside the store, as I normally do at the UPS store in Farmingdale, NY. I received outstanding customer service from Samantha (5 stars), who was respectful, polite, and accommodating to my dilemma. However, avoid dealing with Eric who is rude, unaccommodating, and disrespectful to customers. He rudely explained the franchise's store policy which prohibits customers from packaging their items inside the store. Based on the latter, Eric thought it was best to enforce the "store policy" albeit frigid outside temperatures (10 degrees). In conclusion, I gave this store 2 stars because of the "store policy" (under special circumstances: the weather) and Eric's despicable customer service. Go to the store with your items pre-packaged to avoid the hassle.

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  Meryl SOUCIE

  :: 11 December 2017 12:02:48

  The very best here, staff is wonderful & very helpful Thank you a pleasure to deal with

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  GinaMarie Zingale

  :: 16 November 2017 15:19:48

  I wish I could give zero stars. The owner of this business has zero compassion for her patrons. I shipped something in dry ice packaged by this store, paid $235 for overnight shipping AND PAID FOR INSURANCE valued at $2,500. They LOST my package for over 7 days, therefore the contents were spoiled. However, since they found it on the 9th day, they don't consider it lost and the insurance that was sold to me isn't applicable. When pleading my case to the owner she was cold hearted with ZERO interest in helping me. I explained to her that this package was medicine, (which she was fully aware of) and it was now ruined because of their error and that something should be done, her response was unenthused and heartless and said it's policy. So, I would like everyone to know their policy because coincidently it was only explained after they had my money and ruined the contents of my package. Awful business, awful customer service, AWFUL business owner.

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  Devin Ganness

  :: 11 May 2017 19:08:33

  As i didnt have time, i paid for them to package my wheels and tires to have them shipped off. I took pictures of the wheels and tires before they were shipped for documented evidence of their condition and i also looked over them in detail before leaving the store. Between the wheels being there on Saturday around noon until they were shipped on Monday they managed to drop two wheels onto the face and cause damage. I called and spoke to the store owner who refused to give me a refund for packaging. They're an irresponsible group of people who don't take ownership of their mistakes. I've been to alot of UPS stores and this is by far the worst experience I've had. In response to what the owner wrote. I clearly stated that there was no damage to the packaging, therefore, your associate dropped two wheels, not the tires, on its face prior to packing them. I have pictures of the wheels as they are when i left your store with all 4 wheels in perfect condition. With these pictures depicting no damage to the wheels and the recipient received the wheels damaged with no damage to the packing material its a clear picture that your store is responsible because they were mishandled between the time of me leaving your store and you packing them for shipment. I would never request a refund if there was damage to the packing material because it would be obvious that you guys did your job and it was damaged in transit.

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  luke dieser

  :: 13 August 2015 11:03:55

  I have never had an issue with this store. whether it be sending or receiving a package. The staff here is always more than helpful and polite. They show they want my business and do everything in their power to make me happy before I walk out the door. Always looking to save me a dollar here or their on special packaging that is more appropriate for a shipment. Thank you for being so awesome!