The UPS Store i Babylon

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kommentar 5

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  Andy Yeh

  :: 20 March 2017 16:37:40

  I brought a couple packages to this location and on one of the packages he purposely checked the box and poked a hole through saying that I cant send it like that. I told him the box was fine before he poked a hole through. I dont care that I had to pay $4 for a box, what did piss me off is that you shouldn't purposely damage a customers box if it couldnt be shipped that way. The right way is to point it out to the customer and tell them hey this not allowed and would you like to purchase a box to send it in. Not about the money, its about the customer service and the way you treat certain situations.

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  Maureen S

  :: 31 December 2016 09:07:52

  He's always been nice to me. I go in about 4 x a year. UPS isn't cheap.

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  Therese Laub

  :: 11 October 2016 13:00:50

  Went to this store to make copies and had a pleasant experience with a younger gentleman who helped me with what I needed. The next day I needed more copies and there was an older gentleman there who claimed I needed to pay $5 more for what I had done the day before and told me I could download what I needed on a computer there but had to figure out how to adjust the paper myself. I asked if he would be willing to help, and he just shrugged his shoulders. There were no other customers in the store at the time. Not worth the aggravation!!

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  jerry bags

  :: 25 September 2016 15:37:55

  Awful business. Had to get 2 packages shipped there due to moving situation. The older employee was extremely rude the moment I asked to pick them up. Saying he was going to send them back and that it cost $20 per package to pick them up. Meanwhile every other UPS store charges $5.... He said he was doing me a "favor" charging me $20 for both...lol I Left without saying a word knowing damn well I'm never going back there.

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  Michael Link

  :: 22 August 2016 18:54:56

  Sending a dozen boxes to a customer. Lisa recommends that I change boxes to the ones they sell. When I returned and informed her that my customer directed me to keep them in the current boxes,she went on a five minute tirade, during which I tried calmly to interject my thoughts several times. I finally spent the $20 just to shut her up. The owner, Ray watched this the entire time and never attempted to reel in his out of control employee. Then, when I got home, I emailed Ray to explain what every business owner should know on day 1 – the customer is always right. Instead of doing what every owner with a conscience would do - apologize and refund the money Lisa strong-armed out of me - he responded with the most sarcastic email I’ve ever received, actually defending his over the top employee! Incredibly, he tried to excuse this Lisa’s behavior by saying he trained his people to treat their customers like old friends! God help the friends of Ray Bartlett and Lisa if this is how they get treated.Ray closed by sarcastically (of course) saying he WOULD rebuke Lisa for charging me too little for the boxes and then claiming I would miss their service and return to their store someday. Wronger words were never typed. In the thousands of dollars of sales I’ve done since, the Post Office and FedEx have been outstanding partners and have earned all of my repeat business. Avoid the Babylon UPS like the plague!!