The UPS Store in Houston

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comments 5

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  AJ Alaniz

  :: 22 May 2018 12:11:40

  This place is way too small and way too understaffed to competently manage the tons of packages it receives. They lost a package of mine last week that the UPS tracking system shows was delivered to them on a certain date and time, and signed for by their employee Moore. The manager has been rude and unhelpful and just keeps saying "we never got it." Now she is refusing to provide the owner's contact information so I can discuss the problem with him/her. At the present time, I'm out $217 for contact lenses that I never received, which the seller will not refund because the UPS tracking system shows it was delivered to this UPS Store. Even before this package disappeared, we routinely had to go two or three times before they could locate a package that their own internal system showed as delivered. Do yourself a favor and take your business elsewhere. And Mr./Ms. Owner, if you think you can hide behind your incompetent employees, you are sadly mistaken. I won't give up until you either find my package or reimburse me the $217 for the box you lost.

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  Christopher King

  :: 18 May 2018 16:01:44

  They are always very helpful to me.

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  Laura Ranft

  :: 10 January 2018 10:26:17

  Second time to lose my package. Wasting time to track it down. When they look for the package and it isn’t they’re they just tell you to call the main number. Then I waste time on the phone only to have those people “confirm” that the package is not at this location. Now I have to call and make a complaint with the sender of the package. ZERO CUSTOMER SERVICE!

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  kenji ito

  :: 02 September 2017 23:42:58

  I am currently dealing with a situation where my package has not arrived after a week and a half. There is a tracking number, but it seems to have been never scanned. My constant calls to this specific store leads me to "You need to talk to my manager" without any validation that I will be helped in this matter. Please train your staff to at least give customers confidence that you care... As of this time, I am trying to call constantly every hour to get a hold of this "manager" and I will HOPEFULLY be assisted in the right direction. UPDATE: After writing this review, I was contacted by the right personnel and got help. They started a "lost package investigation" and told me that they will get back to me in two weeks. I was never contacted. It has been TWO MONTHS and nothing has happened.

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  Derae Crane

  :: 17 August 2017 20:31:54

  I shipped an oversized package to California, and the young lady did an excellent job packing the item so that it arrived at its destination without damage. The package did not arrive by its guaranteed delivery date, but it arrived a day or two later. Because it was late this location ensured I was compensated for its late arrival. This is my neighborhood UPS, and I'm happy they took care of me and provided me outstanding customer service.