The UPS Store in Wayne

🕗 opening times

comments 5

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  ian erikson

  :: 04 June 2018 17:28:30

  My fav UPS store - nice to always see the same person. Fast printing services too.

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  Adam Shefki

  :: 23 May 2018 00:27:57

  We run a creative business, and a customer in Arizona requested that we make a fairly expensive custom mask with horns. Due to the size of the design, the finished product was about 40 inches wide and required either a shipping crate or a size of box we didn't have. I brought the item in question to this UPS store on May 9, 2018, to discuss our options for sending the item to Arizona. I specifically inquired about packing services and about whether or not they had boxes or containers available that would fit our item. Given that our client had paid over a thousand dollars to have this thing custom made, we wanted to err on the side of having it packaged by a professional. I spoke with Jinwan Kim, the man behind the counter, about our specific needs and concerns and got a quote for shipping. I asked about their packaging services and was given an additional quoted cost for the price of having the UPS Store assemble and ship the item themselves. I was happy to find that the rates they quoted us seemed quite reasonable, and felt like it was probably best to leave it to the professionals. I returned on May 10, 2018, having conferred with our client and confirmed the details. I brought the mask back, paid for the cost of shipping, insurance, and the additional cost of having the UPS store pack the item themselves. I left it with Mr. Kim after indicating a few areas that I thought might require some additional padding or attention. The package shipped in a timely manner and arrived at our client in Arizona. Unfortunately, it does not appear that the UPS store did ANY meaningful packing of the item. There was no bubble wrap, padding, peanuts, nothing at all in the package to secure the item - it was simply thrown in a plastic bag, and then thrown into the box. Unsurprisingly, the item arrived in Arizona destroyed, with the horns broken in multiple places. Our client sent us photos of how it was delivered, which I'm attaching with my review. There is no way on earth anyone who ships items for a living could possibly consider the way it was packaged reasonably likely to survive. We have filed a claim with UPS regarding the package, but the process seems to take weeks or months, and in the interim our client is understandably distraught, as he's going to end up missing the dates for which he initially purchased this item. I feel like my trust was entirely misplaced. I assumed that a business primarily focused around shipping, that offers packaging services for additional cost, would be able to do a professional and reasonable job. I cannot in good conscience recommend the services of this store, and will never be returning.

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  heather lightbody

  :: 18 February 2018 15:24:38

  It was my first time here.. I needed to send something overnite on a sunday..the store normally closes at 1230pm..i called and explained my situation..he graciously stayed open until i got to the store at 1245pm..he was very pleasant and very helpful. I couldn't thank him enough.

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  Laura Bishop Lefelar

  :: 07 February 2018 06:44:16

  Store run by a man who takes care of his customers. Very professional and helpful. Has good hustle when it gets busy (and even when it's not).

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  Franco P

  :: 04 December 2017 16:26:52

  This is the best UPS store I have ever been to. The husband and wife team are a pleasure to work with and they are extremely accommodating and courteous. This is my go-to place for all mail and mailbox services.