The Spa en Atlanta

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  Yukiko N

  :: 16 April 2018 11:18:31

  Me and my daughter booked swedish massage for my daughter's birthday. We requested female therapists. It was supposed to be a 50 minute session, but my therapist who hardly worked on the massage (I did not feel any differently afterwards) finished it in 40 minutes. My daughter's therapist completed at the right time and with satisfaction. There was a mandatory 20% gratuity charge on our tab. I explained my dissatisfaction to the receptionist and asked me to change the gratuity amount and was told that that was Marriott policy. So that means we have to pay 20% tip even if the service was mediocre. I was completely unhappy. It was not worth $120. I would not recommend this to anyone.