The Ritz-Carlton, Boston in Boston

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comments 5

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  Vince Nguyen

  :: 16 April 2018 16:07:26

  OK. Since I stayed here for a few days, I could see how this Hotel is so great. Customer service is world class. They pay attention to details. Fantastic hotel overall but charging guests for Wifi access is penny pinch. This is the reason why I gave 4 star instead of a perfect 5. With world class service, I would expect Ritz to be up to date on technology and trend. Charging guests $12.95 for Wifi access when room rate hovers around $400-$700 a night is beyond silly. Another downside is there's a charge for gym access. But at the end of the day, I would recommend folks to stay here if they don't mind the wifi and gym issues.

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  Andy Cheng

  :: 30 March 2018 13:48:07

  Stayed three nights here. Subpar service. Our room wasn't properly cleaned and they couldn't get a coffee maker to our room after multiple attempts. They also don't have their own gym or pool. You have to pay extra to access Equinox's facilities. The shower had very strong water pressure, best thing about this place.

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  scott sitner

  :: 26 March 2018 14:13:28

  While we were only here one night this past weekend, (March 24) we had a great stay. We got to check int 10 am, and stayed until late check out the next day at 4 pm. We had an exec suite with a bath and a half. Clean and comfortable. Some people may not like the deco, but that is such a personal taste it should not be criticized. The staff was nice and accommodated what we needed, especially in the 12th floor lounge. Location is great, and since had a kid at Emerson was even better. It's pricey, but if you can swing it, it is a special place to stay

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  Alex Alapatt

  :: 02 March 2018 09:51:08

  This was a great hotel. The picture I attached is the view from my room. The only thing I did not like is that everything that normally comes with a hotel is extra. Going to the gym is an extra $15 a day. I mean can't that be included in the $425 per night fee?

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  Meghan McCormick

  :: 09 January 2018 21:35:14

  I recently stayed here and was by no means impressed with the overall quality of the hotel. Loews in Boston or even the W has much nicer, updated rooms. The bar area and lobby were very nice, but there are countless other hotels in Boston that are not only significantly less expensive, but are much nicer (thinking of the Langham right now). I would give more stars if they didn't charge me $50 for parking when I didn't have a car? And another $30 for taking food from the honor bar that I never had. This has never happened to me at any hotel, but for it to happen at the Ritz? Absolutely unacceptable.