The Jackson Clinics Physical Therapy - Skyline i Falls Church

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  Raisa Crespo

  :: 19 December 2017 16:05:01

  GRADE: F - (based on their cancellation policy) Long story short, I started PT following surgery. People raved about The Jackson Clinic and their knowledgeable kind staff. But did it live up to the hype? Depends how you look at it. While MOST of the staff was indeed nice-- I experienced a few "displeasing" incidents. Like the time their male receptionist called me, as I was on my way to the office, to inform me that I was 15 minutes late-- with a cold tone in his voice, might I add. But in actuality, and I had a printout, my appointment was 15 minutes later than he proposed. He knew he had messed up because when I arrived he apologized after seeing the printout and quote on quote said "now I feel like a complete (insert the A word here)." Either way, was that a way to speak to a patient? No sir, it was NOT. But the biggest issue I have-- considering I've worked in many doctor offices before -- is the lack of understanding their cancellation policy takes into consideration. Or should I say the Office Manager? I work for a media outlet and my schedule has required me to adjust my appointments super last minute. That's just how the media world works-- we can't control breaking news! But their "Office Manager" does NOT take that into consideration, despite my constant communication with the team. Instead, they're quick to slap that "No Show Fee" because forget your problems, they don't have worries since you're still paying them via NSF. As if I already don't have other bills to pay post-surgery. Yes guys, make MY life easier by throwing in MORE worries. Nothing say's "I care about your health" more than a doctor's bill does. If you're looking to make an appointment here, GOD FORBID you have a last minute emergency at work/home because you WILL be reprimanded for basically having a life. Like I said, I've worked in may doctor offices before and I'm happy to say ALL the locations I worked at ALWAYS found some way to work with billing and their patients-- unlike the Jackson Clinic.

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  anupam sumessur

  :: 07 June 2017 07:23:39

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  Heydy B

  :: 08 December 2015 15:44:40

  Called to make an appointment and person on the phone was very rude with no reason and hung up on us

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  Jacqueline Pasquine

  :: 07 July 2015 16:56:37

  I have used the Jackson Clinic, specifically Nicole Johnson, for my physical therapy problems and cannot say enough positive things about her. The results have always exceeded my expectations. I have recommended Nicole to friends on multiple occasions and should stock her cards in my wallet.

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  Justin Dorsk

  :: 21 January 2014 14:23:44

  Dan Alcorn is fantastic. Very professional and helpful.