The Ivy Boutique Hotel en Chicago

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  Angela Ward

  :: 22 May 2018 20:35:03

  My daughter booked an executive suite for two nights to celebrate my Mother's Day. There were four of us: me, my husband, daughter and her friend. We checked in on Sunday, May 13 and checked out on Tuesday, May 15 . The reason for the two nights was because I was scheduled for outpatient surgery on Monday at Northwestern Hospital two blocks away and she wanted to make sure we would make it on time for my outpatient 7:00 a.m surgical appointment. Everything went fine until it started to rain on Monday. By Monday night during one of the NBA playoff games, we lost complete power to all three televisions. However, cable service started going out Sunday night before the rain. The Cable system was through Direct TV. After calling the hotel desk, speaking to the clerk (Dana) AND her manager, we were given no consideration. I asked if my daughter could be given some concessions on her bill. We were told no discounts are allowed. I also asked if there was another room we could stay in because everyone was really eager to see the Warriors/Rockets game. We were told cable service was disrupted throughout the hotel. We even asked if there was another hotel we could stay at (there are plenty in this area), whose cable service was not disrupted and was told we would have to do the calling (each hotel) ourselves. The bottom line is nothing was offered for our inconvenience, no discount coupon to apply to our next visit (if we choose to return, which we won't), nor was there a cocktail offered or complimentary meal offered to make up for the loss of cable service leading to no television for the rest of Monday night and part of Tuesday. The message we received from this experience was that customer satisfaction (when problems occur) is not important and that we did not matter. With so many hotels in this Streeterville area, and with Ivy Boutique Hotel competing with a host of others, especially the chains (Embassy Suite, Hyatt, etc) this is a very negative approach to customer satisfaction and can seriously impact their business. The manager obviously did not care about us and failed to realize that hotel guests are the reason for the business. We will never return to the Ivy Boutique Hotel.

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  Karen Hart

  :: 20 May 2018 23:04:30

  I thoroughly enjoyed my stay! It was only for one night, but the location, amenities, and quality of room were amazing. I had an incredibly helpful person at the front desk. I would definitely recommend staying here!!

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  Kristin Woodmancy

  :: 25 February 2018 23:26:15

  For a downtown hotel, prices are actually reasonable. Definitely recommend upgrading to a king suite simply for the large soaking bath tub. Easily worth the $20-$30 difference in price. Staff is also friendly. There is a bar and rooftop but, as with most hotels, are pretty pricey and you're usually better off just venturing out for a drink elsewhere.

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  Sari Yee

  :: 17 February 2018 20:11:21

  One of the best hotels I've ever stayed at! The customer service and the room was everything and more! The bathroom was our favorite part of our hotel stay! Shower and bath was spacious. Our location was perfect walking distance for all of the activities we had planned.

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  Amy Mountain Ference

  :: 02 November 2017 21:03:00

  I booked here somewhat hesitantly after seeing a few pictures online that made the guest rooms appear small, but it was outweighed by the excellent location. Boy was I pleasantly surprised when we checked into our spacious, stylish and incredibly comfortable queen room. Not only was the room well-appointed, but the staff was professional, courteous, and went the extra mile in suggesting alternative rooftop terraces when they told us their terrace wad closed for the season. Best of all, I had one of the best nights of sleep I can remember and I am notoriously picky about mattresses. There's no doubt we'll be back on our next visit! Location, price, amenities, all exceeded expectations.