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Leah Moore
::I had an absolutely terrible experience with this company. A close friend of mine just had a baby, and I wanted to provide her with one of her favorite meals - a turkey dinner. I decided to try out this company for the first time and ordered the meal to be delivered to her, and when I checked in with her she said she never received it. I had confirmation of the delivery, so I called customer support. The representative told me to call my friend and make sure she looked outside to see if the delivery was there. Of course my friend opened her door and looked outside already, and the rep kept demanding I have my friend do really weird things like that to "make sure" the delivery wasn't there. Really nit-picky, ridiculous instructions. They then said they didn't think they would be able to do anything because the company received a delivery confirmation. I said maybe the carrier delivered it to the wrong address and if that's the case the meal should be replaced, and the rep said "well I still doubt we can refund or replace this, we DO have a confirmation and DON'T refund any delivery that we received a confirmation for." I thought the condescending attitude was really unnecessary. They said they'd get back to me with more info - it's been 5 business days and no word, no call, no email. I have a lot of expecting friends who I was planning on using this service for (who wouldn't love a good comfort meal after having a baby?) but I certainly won't be using their services for any of my friends if they refuse to make this right. If a company offers a delivery service, they should have the bandwidth to support paying customers when things go wrong.
Stacey Kaneta
::I love honey baked ham and this place is conveniently located near work. The Mac and Cheese is also great.
P S
::My brother gifted us a 10lb bone in ham for Christmas dinner. It was delicious, jucy, smokeysweet flavor. We served it as suggested, room temperature. There is a excellent tutorial on serving suggestions on their website. When we picked it up it was crazy busy. We had to wait in line outside in 28 degree weather for 15 + minutes because only so many could be inside at a time. If it's a holiday order and pay on line before going there! That line moved very fast and no backup having to wait out in the cold. The ham was very very good and worth the wait. I would highly recommend it. Serving it at room temperature made for a quick and high quality meal.
Sherry B
::Our ham did not have a crunch glaze! The potatoes did not taste like remembered; they seemed too runny and never thickened up.
Patrick J
::The crew when I picked up my online order today was just incredible. They were both hilarious and were very helpful with a large order my favorite company. Thank you so much.