The Guild Downtown - Vine St Cincinnati en Cincinnati

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comentarios 5

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  H Rugged

  :: 14 April 2023 14:18:21

  DO NOT STAY HERE. They will not refund your money. Each floor is extremely dirty each floor has linen and garbage lined up at each door all night, everyday. When checking in me and another guest walked into filthy rooms, garbage, dirty dishes, dirty linen from the previous guest the “help desk” moved us to another unit which was also terrible but kind of clean the bed was terribly made hair was all over the bathroom floor and the showers were unclean. This place is filthy your whole housekeeping department needs to be fired

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  Vince Muehlbauer

  :: 18 March 2023 21:38:14

  Very hard to find the “hotel”. The address they send in email confirmation is wrong. No one around the area has heard of the it and can’t find the address. instructions on how to use the app to open the door were terrible. I am not old and up to date with technology. they have a flat screen on one side that you would think everyone uses to gain access, but it is a small black stripe on opposite side of door. standing outside for 15 minutes in winter with luggage and creepy people walk by is not ideal. could use a deep clean and fix broken toilet paper holder. No one is on site to help you and they do t answer the help line. Could be good with minor improvements. Start with communication

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  Jacob Geers

  :: 28 February 2023 23:49:17

  Booked a room a few months back. Truly the most bizarre place I've ever stayed. Through booking, they made clear this was mostly a self-service operation — but that there was someone on site if needed. OK, fine. It was a great location and the price was right. Because it was self-service, I asked if it were possible to drop off bags before the room was ready OR if the room might be ready early. I was told the room might be ready early, but I could still definitely drop off bags. Great. Upon arrival, I couldn't get access to the building because it was before my check-in time. I called the phone number, but it was out of service. I texted the concierge number I had communicated with before...no response, no response. I finally get access to the lobby, which is filled with trash. After hanging waiting for a reply//someone to show up for around for 20 minutes, I decide just to keep my bags with me. Someone finally texted me back a few minutes after I replied letting them know I was keeping my bags and didn't need service. Hmmm. I come back to the hotel late at night — thank goodness mobile access works as it's supposed to at this point. The hallways were filled with trash, just very, very weird vibes. The room itself was super nice. Apartment-style amenities, amazing views. Only gripe with the room was no bath soap. But everything seemed very clean and well-kept. Overall...I would book The Guild again if the price was unbeatable and just willfully not expect any amount of customer service. Otherwise, I'd probably try somewhere else.

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  Lauren Cook

  :: 08 November 2022 13:45:57

  Our stay at The Guild - Cincinnati was amazing. We were located in the middle of everything that we needed or wanted. Our suite had a full kitchen, a washer and dryer, and a sitting room! Everything was clean and easily accessible. The only complaint was that they do not offer parking or compensation for having to use a parking garage.

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  Nathan Helsabeck

  :: 03 October 2022 10:21:01

  The location is very central and parking was easy to find near by. However, overall this was a pretty poor experience. First, this is not a hotel. There are no real staff on site so everything is automated. That means you have to go through a rigorous check in process several days ahead of time including background check and sending a copy of a photo ID. Second, when you arrive the phone app is supposed to let you in. Our door was not functioning correctly so we had to call and the building manager arrived and got us in the room, only to discover that the keycard inside the room also did not work. Third, the room looks okay, but everything is pretty cheap and not comfortable. The handle of the shower was about to fall off. The coffee pot didn't have a lid. Our friends a few rooms away had a broken toiler paper dispenser. Finally, I booked in advance at a higher rate so that I could have some flexibility if my plans changed. But my card was charged immediately upon booking. And there is apparently a 10% added cleaning fee that processes after check out. Will not return to this place.