The Floor Store of Keller in Keller

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comments 5

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  Kristen Watson

  :: 20 February 2018 15:31:47

  The Floor Store of Keller did an impeccable job on my 1000 sq ft of wood look tile. Dale worked with us initially to get us exactly the flooring we wanted at a competitive price. Then Alex and his tiling team came in and were incredibly efficient and professional. Alex arrived on time each day, explained the process and any issues as he and his team worked, and completed the job earlier than expected. After completion, the Floor Store contacted us to make sure that we were satisfied with the job before taking our final payment - and sent someone out next day for the couple of minor spots we noticed that needed a touch up. Finally, and this to me is what sets this business apart, Dale called and set an appointment to come inspect the job and make sure we were pleased with all aspects of our experience. Of course we are - the floors look amazing, the price is unbeatable, and the service is unsurpassed. Thank you Floor Store of Keller for making us a priority and for making our home so beautiful! We’ll be back when we’re ready for new carpet!

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  Meagan Kurfehs

  :: 29 November 2017 13:10:45

  The quality and installation of our floors turned out great, however we were not satisfied with the customer service we received from the associates at the store. Marlon was our sales associate and several details were either wrong and/or left out of the process (cost, details of the installation, etc). He told us he would be onsite during the installation and we were home the entire time without seeing him once. There was a lot of miscommunication and unorganization between the contrators and the keller floor store associates which caused us headaches. After the process we owed more money and Keesha was quick to call and send emails daily after we informed her we would be in contact to give payment information. I found this very discouraging considering when we reached out to Marlon we would not get responses back in a timely manner.

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  sherri schermerhorn

  :: 13 August 2017 14:11:45

  They installed faux wood 5" plank floors in my duplex. I'm am happy with the service and it looks like real wood floors. Very easy to clean, my pets have a few accidents if I get home late from work, no bubbling, floor cleans easy with a little water or 409. I will be using them again.

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  Robin Brown

  :: 06 December 2016 08:42:07

  The owner is a perfect example of integrity. I am blessed to have done business with this man and experience the many ways he blesses his community in return. Definitely recommend!

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  gary brinkschroeder

  :: 28 September 2016 09:55:52