T-Mobile in West Sacramento

🕗 opening times

comments 5

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  Hugo Corral

  :: 31 July 2017 14:45:07

  They suck don't waist your time I went because I couldn't make call or send txt and all they did was change my sim card and said problem sloved and the phone still the same

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  Pj Nj

  :: 15 June 2017 18:17:00

  Do people here do not listen to what you actually are requesting. The reception here is zero. I have come in to T-Mobile on multiple occasions after speaking to somebody on the phone for very long time period when I got into the store I explained what I needed for the third time which was to use my insurance and get a new phone. They prompted me to do work on their computer for them in order to get myself a new phone. I do not work for T-Mobile nor do I wish to work for T-Mobile. I am coming close to an end and frankly and very fed up with this company. I spend over $5,000 a year for T-Mobile and do not feel that I am getting what I paid for.

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  Tristan Williams II

  :: 30 March 2017 16:53:16

  I absolutely love this store!! Management is great and staff is super knowledgeable!! Olivia has been helping me for years and always goes the extra mile. Best store in town for sure!!

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  Valerie Hipp

  :: 30 March 2017 16:08:37

  Olivia Lopez is the manager here and she is the most disrespectful and fake person I have ever met in a managerial position. She took my phone without asking (twice!), insinuated that the problem with the phone was my fault, held my phone with one hand (while she stabbed a small plastic ziplock with the thin metal stick used for manual reset in the fingers of the hand she held my phone in), showing a complete disregard for my currently unprotected device as the case had been removed, argued with my mother over my phone, refused to give me my phone back until I demanded it back a second time (while she was arguing with my mother), and went off to help other customers without apologizing to me or verifying that she was concluding our interaction. Her fellow employees Mario Velazquez and Lgor, took the time too apologize for her actions and assured me that they would help me as soon as they could. They were both very nice and helpful, and Mario helped me with my problem quickly and professionally. The only thing I am upset about is that their manager is so incompetent in comparison to them, Olivia needs to be re-trained. My review is 4 stars because Mario and Lopez are worth 5 stars, but Olivia is so bad that I would give her a -1 star review.

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  Imperator Furiosa

  :: 14 March 2017 12:28:58

  Good service, excellent selection in stock. Staff is extremely knowledgeable and will explain every detail clearly. If the store is very busy from the weekend crowd, check out their sister store over by Target in South Port!