T-Mobile in Fort Worth

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comments 5

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  paixducoeur Ruth

  :: 06 March 2018 16:43:32

  I am always disappointed with this location. They have the worst customer service.

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  Wes Oldham

  :: 09 December 2017 11:57:18

  Staff is so incompetent it is shocking.

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  Sheryl Carlson

  :: 10 August 2017 20:19:42

  WORST CUSTOMER SERVICE I HAVE EVER "RECEIVED." Though saying I've received anything is utter garbage. These people are completely and utterly incompetent. It wouldn't let me type without giving 1 star, otherwise would have been 0. Allow me to explain. Went in for the "switch to us and trade in a qualifying I-phone and get a free I-phone 7" promotion. Traded in fiance's perfectly fine and not very old I-phone 6S, cuz why not? It's a "free" phone. First bill is fine. Fast forward to second bill, and suddenly we're being charged an installment of $26 bucks with a $700 something balance on the "free" phone. Go back to store. "I'm sorry, we can't do anything with the bill in the store, you need to call customer support." Call customer support. "I'm sorry, I can't do anything, you have to get it fixed in the store." Go back to store. They tell me to call customer support. Call customer support they tell me to go back to the store. (I am not freaking kidding). Go back to the store for the 3rd time and talk to manager. He says he'll fix it. He doesn't. He was incredibly rude, and either got himself fired or quit without fixing my problem. Go back to store for the 4th time. (This is my 4th bill at this point). Talk to new manager. He says he will fix it. I ask for email confirmation once it has been taken care of since I've been jerked around so much up to this point. Don't get an email. Just got 5th bill and guess what? T-Freaking-Mobile is still stealing from me!!!!!! This is the most pathetic company and most god-awful store specifically that I have ever had to deal with. Spend a little extra and save yourself 5 phone calls and 7 trips to the store and go with Verizon or ATT. T-mobile won't be cheaper anyways, since they point blank refuse to honor their promotions, regardless of how many times you go into the store and try to fix it. So now, we have two options: Leave this pathetic company and pay $750 dollars we didn't have and would have never spend on a new phone, or continue to pay this stupid company our hard earned money until we can leave without paying for the phone (assuming I can EVER GET SOMEONE TO HONOR THEIR DAMNED PROMOTION!) Ugh. Worst customer service experience ever. I thoroughly regret my decision to switch to this awful company.

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  Katie Smith

  :: 03 October 2016 17:25:59

  Went in to get my phone switched i was there an hour and didnt get to do what i needed.. They told me I could buy a sim card and pay deposit and wait the 20 days until my phone could be unlocked and when my bill for t mobile came in to call them and tell them i havent used it... well something told me to call t mobile cust. serv. and he told me thats not true and put a suspension on my account until i was ready to switch over.

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  Marq Fos

  :: 27 September 2016 12:38:18

  I left sprint to come to T mobile and I am ready to go back to sprint. We have only had our phones for 1 month and my bill jumped 150.00 out of the clear blue sky! My calls drop daily and they don't even have my Note 7 ready for exchange. I was warned and should have listened. Going back to Sprint now!!!!!