T-Mobile in Southlake

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comments 5

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  Tamara Pryor

  :: 13 June 2018 18:30:11

  It should have option for zero stars . maybe train employees and the manager better at this location . my pictures and videos lost forever due to employees more worried about a robbery video training class. Hello I'm a customer of 13yrs lucky customer care in whichita Kansas is awesome but that's about it.

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  Aaron Schwitzer

  :: 29 May 2018 23:46:32

  I was pleasantly surprised (read this as utterly shocked) as I left after having received the most sincere, most genuine, and most knowledgeable service I have ever encountered at any wireless carrier's retail store or outlet. I came into the store armed with a number of specific questions and (I think as a result) also received much much more open, transparent, and specific answers than I could have ever expected from such an interaction as we (as a family) address these 'big question mark areas' to consider before moving our 6-line family from 'another carrier' and over to the T-Mobile ONE plan. Given the plan's knock-out options and rate combination, we were ready to pull the trigger with just satisfactory, however what Mr CT (his initials) provided was infinitely more valuable than just satisfactory. Unless T-Mobile really screws this up somewhere down the road, I can see our family staying with them for the next decade or even longer.

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  Benny Kounlavouth

  :: 20 March 2018 23:39:48

  Bruce and Nathan were quick to respond and resolved my issues very fast. Friendly guys!

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  Jessica Key

  :: 19 March 2018 23:06:14

  The sales employee gave me false information when preordering a new phone and honestly wasn't very knowledgeable about anything. But he was friendly and got it taken care of by least. The manager Bruce credited my account and settled the false information given originally fairly promptly.

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  Johnny Cache

  :: 19 February 2018 23:15:32

  The store manager Bruce is a complete idiot!! He provided incorrect information regarding international plans, now i have false charges on my account.