Swim2000, Inc. in Las Vegas

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comments 5

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  Paul Mather

  :: 18 December 2017 09:55:33

  I ordered two items on the 5th December, neither of which have arrived. They keep telling me one has been delivered but the tracking reference is for a parcel delivered to Oley in Pennsylvania. I live in Katy, Texas! The other one seems to be lost in the netherworld of parcel tracking. Swim2000 do not know where it is. Seems like they don’t have a clue about how to run a successful online business. When I emailed to chase them up I was told both parcels had been delivered when they clearly had not. Spoke with my mailman and he had not had the parcels. They then started suggesting that I was being dishonest! Calling customers names, ignoring emails and unhelpful staff seems to be a regular occurrence. Avoid at all costs - a very disturbing experience.

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  Alfredo Floristan Muruzabal

  :: 12 December 2017 20:33:25

  DO NOT BUY ONLINE!! Ordered Nike swim goggles and they sent me a pair that looked used!! The internal part of the glass was slightly but annoyingly damaged. They don't want the item to be returned (trying to dissuade me with a chlorine test), and they want me to send the goggles back paying the shipment. I also made a review of the product in their website but never posted it: complete fake reviews in their website!! I´ll never buy again there.

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  Paul Valles

  :: 11 December 2017 22:36:33

  STEER CLEAR! Purchased item online, listed specifically as in stock. Paypal was charged. Silence about my order for 5 days, so I emailed an inquiry about specific order number. Silence for 2 more days. I emailed a second time, silence for 2 MORE DAYS. In all this time I received no less then ten advertising messages. Finally got an email from 'Bruno' informing me that the item was BACK ORDERED UNTIL THE NEW YEAR and I could change color/size, cancel, or just wait, BUT I absolutely had to respond in 24 hours. Nice. I immediately canceled and will never do business with this company again. How they can have over half their reviews be 1-star and still have a 3-star rating is a mystery.

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  Brittany Burns

  :: 31 October 2017 17:17:12

  I don't know what all of these bad ratings are about. I stopped in just now (still sitting in the parking lot) and Isabel was VERY helpful. I just needed a swim cap and goggles and didn't know the differences between them (I'm a beginner) and she was very nice and knowledgeable. I spoke with Max on the phone earlier and he too was very nice.

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  YMCA Swimming

  :: 21 July 2017 17:12:29

  STAY AWAY!! Dishonest business owner couple. Rude beyond belief answers to legitimate concerns, on top of that tries to bait and switch charge up your Credit card after the sale. Really?? Calling adult honest and friendly customers names because of issues on their own website - shocking. They own the business and answer to nobody, and will go out of their way to give you a bad experience, with bonus insults afterwards. We had previously done business with them and had no complaints - all of a sudden their practices change. We cancelled order and went with another better supplier and respectfully advise you to do the same. Note - 49 yo, never posted a negative review before - please do not support this business, there are better options out there.