Surety Plumbing in El Paso

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comments 5

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  Fernando Minjarez

  :: 15 May 2018 16:23:19

  On time, left job very clean, tech was knowledgeable, not the lowest price but worth every penny.

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  jjmd25

  :: 18 April 2018 08:26:55

  Beware of these guys. The reviews are legit. They are rip off artists. Surety used to be a mom and pop business but they were acquired by Mr. Rooter which is a national chain. They charge a minimum of $232 for ANY work performed. They justify their price gouging my claiming this is the “national standard.” So $232 to “unclog” my garbage disposal which consists of pushing a button and turning a lever. Since I was unaware of how simple a task this would be, they suckered me into purchasing a new garbage disposal for $565. Then they convinced me that my water heater, which was working perfectly, needed routine maintenance. So I allowed them to perform the work for $116. While they were in there the heater stopped working and they had the AUDACITY to tell me that it wasn’t their fault and offered to “fix it” for $300+. I refused, so now I’m out $700 with NO hot water. I complained to the manager, Gilbert, who didn’t seem concerned at all with the negative reviews. As long as they get your money they are satisfied. They don’t care about repeat business. Their business model is to fleece you and then find another sucker to prey on. When I asked the plumber why they didn’t simply fix my disposal by pushing the unclog button and charging me for 1/2 hour of labor he told me point blank, “we don’t do favors.” Well, do yourself a favor and avoid these crooks!

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  Joann Leyva

  :: 08 March 2018 09:28:35

  The technician was friendly and efficient, he accurately pin pointed the plumbing issue and gave me a quote immediately.

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  Adrian Benavente

  :: 29 December 2017 20:04:31

  Water heater was installed by Surety in my father's home about a year and a half ago. Today we sensor went out which means no hot water in December. Today is Friday the 29th and all parts distributors are closed until Tuesday the 2nd. That means no hot water for a minimum of four days. When I called to inform them that they installed the water heater less than two years ago, they took no ownership of the problem and advised that I wait for the part to come in on Tuesday so that they could install it and give my dad a "good deal." Four days without hot water...does that sound like a good deal to anyone? My dad is 79 years old.

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  Yvonne Sandoval

  :: 02 December 2017 21:45:22

  My family has always used Surety Plumbing but after this very last call we will no longer be calling them! They charged $240 to unclog The kitchen sink that took exactly 12 minutes! Terrible!