Summit Truck Group in Memphis

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comments 5

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  n john

  :: 05 May 2018 21:21:39

  Nice facility that offers around tge clock parts for semi.

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  Robert Kimble

  :: 24 April 2018 18:42:47

  Long story short, I sent one of my customers to get some work done on his truck. I bought the part myself in order to save some money, and drove it from Texas to Memphis so they could install the part. Once the job was done.....AFTER the work was completed, they told the customer that It was going to cost an extra approx. $150.00. Again, nothing was said until the job was done. Then they would not let the customer leave unless he paid them the extra money, forcing me to pay the additional labor. I had their quote. I got the part number that they tried to charge me an extra $160 for with shipping. If there was all this extra labor they should've known and put it on the invoice. I then talked to one of their guys and told him :"you are telling me about this after the work is completed. That is bad business. That's like me telling someone one price and then when I am done with their vehicle I tell them another because it was harder than I thought". He said that he understood and that his boss would call. No surprise, I never got that call back and they said they were adding another hour if the customer didn't pay. This is just a bad business practice. I cannot imagine doing this to one of my customers, and cant believe it was done to me. Hold them to what they tell you because I am not the first one to post a review like this one.

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  Tyler Harrison

  :: 05 April 2018 16:19:52

  Really great to work with. Made buying process easy

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  Reggie Harrington

  :: 25 February 2018 08:41:27

  The guys at the service counter were fast and listened attentively as i described the issues with my vehicle. That's were the service stopped at my vehicle has been parked in their lot for week before they got it into the shop when i called for a follow-up the person was clues and could not provide me with and kind of detail as to what was wrong with my vehicle. On another visit i told the technician what the problem was with my vehicle. The light switch had a short i requested to have the light switch replaced they still charged me for a hour of troubleshooting. If you take your vehicle there you will have call on a regular basis to get information

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  dweav44

  :: 08 February 2018 14:27:06

  2 hours for diagnostics only to find that the evap. solenoid valve needed to be replaced. Then quoted $450(3 hours) in labor + part($100) to replace said part. I asked why so much time and the response was that they go off warranty standards. I picked up my truck to replace the part myself. Once I had the part and was under the truck it took me no more than 15 minutes to replace. Explain that.