SUBWAY®Restaurants i Roseville

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kommentar 5

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  Tom Thomas Chakkungal

  :: 28 April 2018 23:35:05

  This is a complaint regarding subway pickup order. I placed my order for 4 wraps from my home, with the intention of giving the store enough time to prepare my order. As i walked in to the store, I was shocked to see how the only employee at the store was handling my order. The employee working behind the counter looked very unhappy to prepare the order and i saw him throwing the wrap on the platform with rage. I also saw him kicking and closing the equipment (oven) door with anger. What really shocked me was, when he asked me for my order, i politely told him i was there for the order pickup. Hearing that, he just shoved all the four wraps into a bag, and without any eye contact threw the order besides the billing counter and walked away. As I was very tired after a long day of driving, and my family was waiting in the car, i just walked out of the store with my order humiliated and disgusted. I have been ordering from this store almost every week from the day i moved to Minnesota two years back, but will never ever be a customer of this particular store, I am really disgusted the way i saw this subway employee behave.

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  Joey Meyer

  :: 08 April 2018 01:47:17

  Have eaten here a few times mostly due to the fact it’s the closest Subway to us that is open later. Usually the service and food is good however the last two times they were out of steak and the Italian herb and cheese bread. This last time they also only had one kind of cookie and it was at least 3 hours before close. We usually always get the steak and cheese unless a specialty sub sounds good when around for a limited time. But the last two times we had to get something different. Not that it’s the end of the world but that’s not the point. I had the meatball and it tasted like balls. Of freezer burned meat. Nast. Finally I hope the one girl working was new. Because she had no clue what the hell was going on.

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  sarah franklin

  :: 19 December 2017 09:58:11

  Got sick!! Poor customer service after I told them. Staff need to wash their hands. Just nasty

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  Pamella Portillo

  :: 21 July 2017 02:32:40

  Never had something bad to say about this location. The staff here are always very polite, but must admit is not always the most welcoming environment. Not that you feel threatened or I welcomed/u wanted, it's just not very "inviting"- depending on the workers for the most part. The subs are good as always!!! Yum

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  Brooke Erickson

  :: 02 June 2017 15:50:10

  I go here all the time and usually have great customer service. There was a new individual working today I did not recognize who she was. But she stood out because not once did she smile. Acted as if it was a pain to help me. Literally just tossed things on my sandwich, didn't cut it all the way, then wrapped it with half of it hanging out. Okay. Yes it is just a sandwich but why is it so hard to just make it nicely and the way your customer asks. I work in customer service and no matter if it is a sandwich or selling a house--you should take pride in your work and do right by your customers. I had to literally take my sandwich apart, get mayo all over, and rebuild it. If I wanted the make my own sandwich today I wouldn't have gone to subway. The service I received today was a 0 but I rated it a 3 because of the past history and others there that take pride in what they do. Help! Someone please train this young lady! I wish I could post a picture because it is horrendous!!