stop and move in Tenafly

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comments 5

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  Alexis L

  :: 11 May 2018 11:06:56

  Very unprofessional and disrespectful, employees have no disregard for others and no communication to their drivers. Overcharged me and still arrived over 4 days late. I would not recommend anyone to use this service. i wish i could have given no star, but its not allowing me to post without it!!!

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  Jeanine Weaver

  :: 07 May 2018 16:37:05

  I can give a whole ru down what is wrong with this company!! But just do NOT use them. They will give you an estimate way lower than what they will charge once your stuff is on the truck. Service is extremely rude and nasty! Biggest mistake I ever made!

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  Lorial Glykas

  :: 31 March 2018 14:52:16

  Do not use Stop & Move Llc aka All Star Moving company for any reason at all. From start to end it was a complete nightmare and thinking about it now still makes me sick. My family and I relocated from NY January 10, 2018. Rachel who contacted us for the move, at first seemed very accommodating and even offered a "promotional rate " that was till we signed the contract and paid the deposit. If we had a question she wouldn't answer it she would sternly say, "READ YOUR CONTRACT". When we called to see why the truck was running late she said she didn't know. "READ the contract". The truck showed up three hours late, and we missed our ferry, and had to reschedule to take the next one and pay for it AGAIN. The movers started loading the truck but we had to leave, allowing our father to oversee the rest of the move.We eventually got to our ferry only to get a call saying there was an additional 350 feet of space that wasn't in the original quote and it would be $950.00 dollars extra! How could we deny it we aren't there to see it. Rachel then calls demanding payment otherwise they would take our stuff and auction it off. Startled and shocked we paid the $950.00. The next day we waited for our delivery as promised, next day delivery since it was only about 240 miles away. It was nearly 11 am. We called to see the status of everything we owned. No one was answering the business phone, we tried several more times and finally someone answered saying Rachel was busy and would call us after lunch. We waited and waited. No call, so we called her again got her voicemail left a message and then 3 more messages.She didn't call us back till 4 pm saying it wouldn't be delivered today and that our stuff was in their warehouse unloaded AND WOULD BE SENT SUNDAY. I was crying, begging her to hold up to her word and she said, "READ YOUR CONTRACT" and hung up. We collected our thoughts and called her the next day saying we would rent a truck and pick up our things from the warehouse, she said, "I NEVER SAID THEY WERE IN A WAREHOUSE. YOU CANNOT GET THEM. We are in possession of them". So we asked again where our stuff was she responded with, "I don't know. It will be there Sunday".She couldn't stick to one story and again we begged her explaining we had two small children and that I was 3 months pregnant. She said she didn't care, and that because we called her too many times "things can happen and now we'd never see our stuff again" and hung up again. Completely beside myself. We called a lawyer because it seemed they were never going to give us our things, and never actually planned it. Everything we had for our children, all our memories completely being held by someone else. With the lawyer's assistance we learned they had two company names. They switched over due to all the bad reviews, the owner had a slew of lawsuits against them and him and his wife Mrs. Togi Tuguldur aka Togi Battulga are career crooks that steal what they can and only deliver what they can't auction off. Sometimes people don't see any of their things for months.Our lawyer left them a voicemail and suddenly Rachel called back apologizing and said our things would be delivered the next day between 4-8 pm. Our lawyer advised us to go through each box and to not sign anything till completely satisfied.Finally Saturday arrives (Saturday January 12, 2018) as of 8 am our things have not been dispatched for delivery. So we called and Rachel said, "Well I didn't guarantee a time but it will be there". They finally showed up at 5:05 pm. Mr. ** requested an extra 1,000 to complete the delivery, when we said, "We already paid" he called the owner who VERY RUDELY said, "Don't play with me. You already agreed". The owner has a very thick accent and isn't nice at all. So we had again no choice but to pay again.The owner did not want to work with us and in the end we ended up paying nearly 3,000 for a 200 mile move.

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  pranav adury

  :: 19 March 2018 19:05:13

  Worst company. Changed name from "ALL STAR RELOCATION" to "Stop and Move" get rid of old reviews. Guys changing name doesn't help much unless you change your service. PATHETIC CARRIER. BEWARE GUYS. ALL MY STUFF IS DAMAGED ON ARRIVAL. NO ONE HELPED.

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  Matt Pappo

  :: 19 February 2018 13:09:04

  Lied to us and said the truck broke down. Arrived 8 days late. Repeatedly hung up and refused to communicate with my girlfriend who was on the contract even when I was on speakerphone. Employees are disrespectful, and service is atrocious. A mockery of a company. Avoid.