Stofa's Collision, Inc i Poughkeepsie

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kommentar 5

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  Briand Joyce

  :: 05 March 2018 15:46:29

  They had my wife's jeep for an estimate for over a week. On Monday the 26th this guy Matt said the jeep would be done on Friday. She just got a call from this guy who now says it won't be done until another week. Also while my wife was on the phone Matt was very condescending. I'm not sure how they've gotten so many good reviews! An estimate would only take a day why hold my car for a week before parts come in then when the parts come in yoh tell me it's this week and then it turns out to be the following week. 3 weeks for my car to be in the shop for what should take a week at max is ridiculous and then to be talked to the way Matt did is just the icing on the cake ! I have changed my review from 1 star to 5 stars. The owner John called after he heard all of the confusion going on. After talking to my wife John explained that he was in fact the owner, but that he had been away for a week. John did everything he could to make the situation right. Sometimes in business these things happen. However, how a owner or manager, deals with it means everything. The work they did was great and if we have any issues in the future we will be going back.

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  Lawrence Pearson

  :: 26 February 2018 11:16:48

  Very happy with my experience here. They turned an awful day into a manageable problem and solved it quickly...I'm grateful to John and his excellent staff...Thank you!

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  Alec Charley

  :: 22 February 2018 11:43:27

  Great staff!! My car was involved in a accident totaling 13k. I didn't get the work done because its a total loss but they were great about communication and even called to see if i was okay. I hope not to need work done but if i do it will be with them! Also they have a cool dog that chills there which is BA!

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  Trent Jackson

  :: 10 January 2018 16:57:00

  Took 2 weeks longer than expected to get the car fixed, but that was because they ordered used parts instead of factory to save money. Car would have been totaled otherwise. Very friendly staff, make you feel like a valued customer.

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  Linda Tafapolsky

  :: 04 November 2017 10:36:32

  I have been going to Stofa's for years, and always appreciate their diligence, thoroughness, practicality, and kindness. They'll help their customers figure out the most cost-effective solution to a problem. I always leave Stofa's feeling better about my car, and happy about the folks I've entrusted to fix it.