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470, West Merchandise Mart Plaza, 60654, Chicago, Cook County, US United States
kontakter telefon: +1 312-661-0443
internet side: www.starbucks.com
Større kort og retningerLatitude: 41.8884798, Longitude: -87.634532
Jarred Simons
::The cafe was slow, I walked right up and ordered a breakfast sandwich and a coffee. They were out of the coffee I wanted so I only ordered the sandwich. I stood at the pickup area and watched as two employees were very busy making drinks. There was one cashier taking all the orders, and one random employee at the end pretending to wipe down the oven doors while she gabbed and laughed with 4-5 other employees. Not helping the other team members. I watched this go on for 10-minutes and finally walked back down toward the register to check on my sandwich. That signaled one of the two drink captains to walk down and start opening frozen sandwiches from multiple orders, in order to prepare them. I told them to forget it and left without a refund. The Manager at this location is horrible.
Jet Sullivan
::I am a commuting morning regular at the Merch Mart Starbucks, (so much so, that Ashley - who is super kind and always friendly, truly she needs a call out- knows my name, which is impressive since my name is unusual and recognizes me) and this morning's experience just exampled what a superior customer service experience should look like. This morning I went to the mobile line to pick up my order per my usual and was told that sadly, my breakfast sandwich selection was out. I wasn't bummed. It happens. Its Friday. But even IF I was bummed, the team made sure I went away with a smile on my face. First, Ashley apologized and tried to make it right on the spot and offered me a variety of different selections to choose from so that I still had something to eat, I thanked her but declined and asked if I could Ashley directed Christoper (who is also always nice and friendly as well) to help me over to the register so I didn't have to wait in line for a refund. He apologized and then touched base with a person behind the counter to tell them of the situation and they then directed me to a register right away. I didn't have to wait. I didn't have to explain myself to 5 different people. I was treated like a VIP. Even during the refund process, another guy (I don't know his name) was apologizing and offering me different selections. He said he didn't want me to go without breakfast or be hungry. really, it was more from a caring side then even a customer service side. (I mean sure, it was customer service, but he DELIVERED it as caring...that's a nice touch) Truly I wasn't even upset, but like i said, if I was they would have turned that around! In the end they sent me away with a muffin and a smile and an experience I needed to write a review about. The Merch Mart in Chicago is NOT a slow location. This place has lines that curve the corner for mobile orders, so its not like they had alot of time on their hands to do all this and yest, they did. Funny note? I work for a company that happens to proudly have Starbucks as one our wonderful clients. They don't know this.They just confirmed why we are so proud to have partnered with them. Great job Starbucks, great job Ashley, Christoper and to the other-gentleman-who-I-wish-I-knew-your-name-but-you-didnt-have-a-name-tag. Thank you for making my Friday morning a great one.
Angela Mchaney
::Love the staff! They are nice to me. They always make my mocha right! :-) This area is quite hectic in the morning though as there are lots of offices and commuters in the mart.
Nicole D
::I have truly fallen in love with this store and ALL the people in it. No matter how busy they are, you're always greeted with your name, a bunch of hellos and smiles. They are rarely out of anything and the place is always spotless. If there are awards for stores, this one should win them all!
Ashley Wisniewski
::Been meaning to write this for months! This 5 star review goes directly to Ryan Attard, store manager. I became a regular at the location(s) where Ryan worked. Such an extra kind personal experience he gave, showing interest in his customers and had every task/order perfectly. Thank you for your customer service Ryan! After moving out of state, my Starbucks experiences are never the same! :)