Starbucks en Anchorage

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comentarios 5

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  Dyan H

  :: 22 May 2018 23:41:44

  I love Starbucks. I don't care for the drive thru at the Tudor Lake Otis location. The store is difficult to get to from any direction other than Westbound Tudor.

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  Patti Carson

  :: 17 May 2018 09:08:13

  Absolutely the best! Thank you for supporting the military community. Savannah and the team always are always going above and beyond!

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  Karen Corpuz

  :: 09 May 2018 06:42:41

  While at the drive-thru this afternoon, I ordered my usual medium iced coconut macchiato, and iced tea that my teen ordered. The order-taker had a montone voice, and sounded irritated that we didn't know what flavors of iced tea they offered. She asked very slowly, "What kind?" It seemed like she asked slowly to emphasize how stupid she thought the question was. I also just reviewed the Starbucks menu online, and saw that there were many Teavana flavors. However, a rep skilled in providing great customer service would at least name a few for a customer. When I discussed her behavior at the window, she didn't seem receptive to my feedback. She said she provided me with good customer service. Another woman who identified herself as a manager agreed with the order-taker that her employee provided me with acceptable customer service. I tried to explain why I disagreed with them, but the manager asked me to "Leave!" The manager then closed the drive-thru window. They were busy on a Saturday afternoon, but it's not acceptable to be treated in such a way. I really wish I video recorded the interaction! I then went to Starbucks across from the Dimond Center, and noticed that there were three flavors of Teavana iced tea listed on their menu. I received better service, and excellent coffee at Starbucks on Dimond.

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  Becky Mizel

  :: 16 April 2018 18:25:09

  Both restrooms absolutely filthy. Out of toilet paper in both. One had a bloody mess on the floor. Coed bathrooms ughh. When I gave input to the manager which I tried to do in a friendly manner about the dirty condition, no toilet paper, and having to put the seat down, he replied - "at least they didn't pee on the toilet." I've given Starbucks hundreds probably thousands of dollars over the year's as a customer in Colorado. Won't be going into SB stores in Alaska after that experience. Asked for plenty of room for cream, filled to the brim. Par for the course there.

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  Bob Chan

  :: 28 January 2018 12:58:15

  A great Starbucks! The service is always fast and the store is pretty clean considering the fact that there's a lot of people coming in and out