Staples in Columbus

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comments 5

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  Social Justice Advocate

  :: 19 March 2018 23:11:17

  Poor customer service and machine maintenance! Alex in the Printing Dept was incredibly unhelpful, which led to wasted time and lost business. I aimed to print three 4x6 photos and purchase a frame for one but learned this is not the place to consider photo printing. I told Alex what I needed. She repeatedly directed me to the "open" machine "on the left" that was in use (aka not 'open') which also did not appear to be appropriate for printing photos. To my confused look she responded "there IS more than one machine" (rather than apologizing for her mistake and clarifying this in a manner that was not inappropriately condescending). Both machines were broken and further wasted my time. I returned to explain this and inquired about my options for printing three standard photos. After even more time, she could not estimate when this job could be completed beyond stating "within the hour" for an extra fee. She asked when I needed them. I told her within ten minutes. She repeated "within the hour" for an extra fee. I noted there is a difference between within an hour and within ten minutes and asked if my needs could be accomodated. She repeated she could not provide an estimate beyond within an hour and seemed to be surprised when I asked for my flash drive back. Guess who went next door (to Target), printed this very simple job with the help of noone and purchased a frame in under ten minutes? Thanks for wasting my time and for your poor approach to customer "service," Staples.

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  Emily Bargiel

  :: 04 January 2018 17:38:29

  The worst customer service ever. As we were trying to find someone to help us we saw a worker coming toward us, he made eye contact with us and we waved, he then turned and walked away to avoid us. Never going back to a Staples again.

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  Haylie R

  :: 06 December 2017 17:36:44

  Saddened by the service, or lack thereof, that I have received here. This location is way too busy and very understaffed. The clerk told me that there were 25 orders being processed and couldn't help me print 2 pages. There were no other staff members helping in the printing department- this Staples may benefit from better management and customer service.

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  Kevin Eble

  :: 18 November 2017 07:55:59

  Friendly service, especially for only one person working in the copy center! Hire someone and get the guy some help or pay him for doing the work of 3 people!

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  Bim M

  :: 05 May 2017 12:33:42

  funny when people single out a store for prices when corp sets the prices!! duh!!!!!!! also online items can be different than what is in store that goes for any store!!!!! target, Walmart, best buy so on doesn't carry everything they sell online so why would staples . some people are extremely basic!