Standard Hardware - Phoenix in Phoenix

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comments 5

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  Michael Sedillo

  :: 10 March 2018 17:24:42

  Service was great, out server Deb was very nice.

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  Donald Dudley

  :: 01 March 2018 14:06:05

  Great service in a well ordered showroom. Lots of support and info but no pressure. Could have purchased items cheaper elsewhere but did not. Chose this store because of Scott and the time and effort he put into helping us. Great asset.

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  God Father

  :: 01 March 2018 12:39:27

  Excellent customer service and pricing

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  russell lane

  :: 15 January 2018 12:33:42

  Very helpful. Scott was friendly and knowledgeable. Will definitely go back.

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  Jena Lohl

  :: 20 March 2017 15:55:29

  I ordered a custom Faucet, Pot Filler, and Garbage disposal air switch back in December. I was told my order would arrive in 6-8 weeks. The pot filler and Faucet arrived on schedule, on February 22, 2017. However, the garbage disposal air switch did not arrive on time and I am still waiting to receive the item. When I picked up my items, they mentioned that the PO had been lost for the garbage disposal. They said since it was the weekend Waterstone was no open but they would call me first thing that Monday to let me know when the switch would arrive. I called standard plumbing on that Tuesday February 28th and they still hadn't contacted waterstone to see what happened or when the air switch would arrive. I followed up again a few days later and Standard plumbing still didn't have a date as to when the switch would be arriving. It is now March 20th, and I have called once again because Standard plumbing has not followed up with me as to when the switch would be arriving. They finally contacted waterstone today....and got me an answer that it would be available on April 11th. They have offerened me nothing in return. Needless to say I would never order from Standard plumbing unless you want to chase them down and never get a call back when they have said multiple times they will look into the issue. Never again will I do business with them. The worst customer service in town.