Stadium Nissan in Orange

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comments 5

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  John Ochwat

  :: 03 May 2018 21:22:28

  The service writer CARED and keep me informed on what was happening on my car. She call me and informed what the factory had planed to do to correct the problem. I will always be thankful for Stadium Nissan and there Quality Service and staff.

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  Carole Ooi

  :: 24 April 2018 18:20:41

  This is my first visit to Stadium Nissan and I was pleasantly surprised by how friendly and attentive the employees were. I was immediately guided where to park as I pulled into the service area. The service tech greeted me and proceeded to get the info he needed from my vehicle. I was then escorted to the service desk where I was helped by Art Foulks, who went above and beyond his job of making me feel welcome and explained everything as needed. The service to my vehicle was completed within the time quoted and Mr. Foulks walked me out to my vehicle and went over everything that was completed. I was very impressed and will continue to patronize Stadium Nissan.

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  Steve Pinkston

  :: 22 April 2018 00:05:50

  We own a small business, and bought 2 trucks from them. The sales team was amazing and Ken made it all happen quick and easy. Since one of my technicians lived down the street, we decided to have this truck always dealer serviced and have all factory recommended maintenance done. we felt that this loyalty would pay off if we were ever in a time crunch or needed that little extra from them. That was NOT how it worked out. We called to make an appointment to have a couple of studs in the rear axle replaced. The appointment was made with Alexander. We explained what needed to be done, and stressed that we couldn't have the truck down for an entire day. Alexander set the appointment for 2:30 and said that the truck would be done that day, or at the latest first thing the next morning. When my technician had not heard from them that day, he assumed it would be the next morning. When he called to make sure it was ready, He spoke to Mark, who informed him it would be a couple of hours and would call when it was done. I had an engagement that I was unable to keep my phone on at. At the first opportunity, (about 1:30) I checked with my tech, and he had not heard back from Mark. I called and spoke to Mark, and he apologized for the delay and told me that they didn't have the parts in stock. ( this was the whole reason for setting the appointment in the first place and stressing the need for a quick job). He then told me the comedy of errors that prevented them from getting the parts from their dealership in Huntington Beach. I was not happy with this, and expressed my disappointment in a calm professional manner. He then offered to "knock $75 of the bill, and see if he could do more". I contacted my technician and told him he could go pick up the truck. All appeared to be done. When going over the account over the weekend, we discovered that we were not given the promised discount. I figured it was a simple mistake and called Mark to tell him I was charged full price, at which time, without saying a word he put me on hold. I remained on hold for 45 minutes, until I hung up. I then called back and asked to speak to the service manager. I was transferred to Melissa Evans, where I was only able to leave a message. I left a brief message and my cell phone number. I gave Melissa several days to call me back, as I know how busy things can get in management. When I hadn't heard back from her, I decided to stop in and talk to the manager. I was told he was in a meeting. So I stopped by a couple of times during the week, only to find the manager was always in a meeting. At this point, I am definitely angry, as it is very apparent I am deliberately being "blown off". At this point, I decided to keep going up the ladder. I called Nissan corporate and explained everything to them. They said someone would be calling me back. Low and behold, I got a call back! I explained the chain of event to him. He did tell me that Stadium Nissan is not owned by Nissan, but he would be reaching out to them and would call me back on Thursday. When I spoke with him on Thursday, he said he spoke to Mark at the dealership. Mark did confirm to him that he did offer the discount. He then went on to tell me that Stadium Nissan would NOT be giving a refund for the overcharge. Wow, they admitted they screwed up and refused to do anything about it. I was then told that Nissan North America would be sending us a refund and hoped this wouldn't tarnish the Nissan brand with us.

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  Jeff Koskela

  :: 10 April 2018 16:08:16

  If you want your Nissan serviced or repaired, done right the first time, and your clean car just as clean as when you dropped it off, this is the place to go. Great staff that cares and well trained, competent technicians. 7 years and counting. Just made a new vehicle purchase at Stadium and can say that the sales and finance personnel are truly top notch as well. They meet and exceed all expectations. Lots of places to shop but this is the place to purchase your next vehicle.

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  Jessica Simon

  :: 16 March 2018 14:50:47

  If I could give zero stars, I would. The manager and I came to an agreement on price that included shelving in the vehicle (a $1000 value). After signing the papers, told me they didn’t have the shelving, but offered me a second partition, telling me to sell it. This would require more work for me and it was worth a lower value, but I did not feel like I had any choice. A little while later they told me that that was not available either and then insinuated that I was being petty because I wanted those things that I was promised. They gave me the car with one key and the low tire light on and low gas light on and told me I should be fine to find a gas station in the area. They knew I lived several hours away and had a very long drive ahead of me. They also gave me a five day buyout option on my loan, which I took advantage of and found a lower rate. I called the finance guy several times and left messages that I was going to take advantage of the buyout, when the check was coming and when the check has been delivered and to whom. He did not call me back once. Regardless of all precautions, I was still sent bills and had to argue regarding collections. Even if you save thousands of dollars on a car, you will lose years of your life dealing with a company that is so disorganized and has such poor customer service skills, I have never felt so frustrated and taken advantage of.