Sprint Store in Phoenix

🕗 opening times

comments 5

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  lydia hernandez pratt

  :: 29 March 2018 00:51:39

  Javier is awesome! Albert did a great job as well! I will definitely recommend these guys to everyone! Great customer service guys, keep it up 👍🏽

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  Lesjune Dishman

  :: 17 March 2018 23:58:18

  Albert is amazing and has wonderful knowledge about Sprint products. He gave my husband and I great customer service.

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  Steven Fosnot

  :: 09 March 2018 23:00:20

  Standard service from what I expect from the current retail sales models of these telecom stores. No desire or willingness to try and make the customer happy. I was asking for info about a deal they had with the LG V20 and the sales rep kept asking if i meant the V30 treating me like a clueless customer. I had much better service at the 28th drive store at Metro and I ended up buying the V30 from them so these guys really lost a sales oppurtunity.

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  Michael Perez

  :: 06 March 2018 13:30:25

  Whenever in doubt come in and see either Omar,Albert,TK,and Javier these guys are awesome always helpful and willing to go above and beyond best customer service I've seen do far keep up the great work guys.

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  Daniel Castaneda

  :: 21 February 2018 20:27:57

  Stay away from this store. They are nothing short of crooks and will rip you off while they smile to your face. I was promised a promotional credit towards a phone upgrade and never got it. 3 months later it still hasn't been applied mean while I'm paying full price. I've been back to the store 3 times to get this fixed and each time they say they will fix it and never do. The manager always seems to be off that day or unavailable. I've contacted Sprint customer service various times and they are unwilling to help as well, they keep telling me to go back to the store. Finally an agent from Sprint called the store with me on the line to get a hold of the manager, he was out. The customer service rep tried for a few more days to resolve this with the store and would call me with updates, always the same, couldn't get a hold of the manager. The Sprint rep stopped calling me back and this is still unresolved. All the store has to do is apply the promotion that I was offered by them in the store. T.K. was the store rep who initially processed my order. Omar Segovia is the manager who is never available. I was ready to switch carriers and stayed with Sprint because of the offer they made me. I regret staying with Sprint and will be switching as soon as possible. If this issue is resolved I will update this review. Hope this saves someone some heart ache.