Spire in St. Louis

🕗 opening times

comments 5

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  Joel W

  :: 22 May 2018 09:24:13

  Check periodically for your bills. As a new customer, Spire was supposed to send me my first bill warning me that my payment if any was due. I never received anything in the mail, checked my account daily online and there was no balance. Then I checked recently and had a balance, but was past due. The woman I talked too at Spire didn't seem to care. I don't know if Spire (since acquiring Laclede Gas) is trying to put new customers in delinquency intentionally or what but this is unacceptable.

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  Tom Gerth

  :: 14 May 2018 12:27:44

  I saw so many "1" ratings it terrified me. I called Spire to arrange transfer of billing to my name for the time between one tenant leavin and another taking over service. Brandon (CSR) was excellent. Got it done in less than 5 minutes. I dread contacting utilities...this one was easy. I give them a "5" based on my personal experience.

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  CJ H

  :: 19 April 2018 18:24:13

  This is by far the lowest google rating I've ever seen for a business, and it should be lower. The first thing Spire did after changing their name from Laclede was lose my records and charge me $35 for it. Also their appointments are 8 hour windows, so make sure you have a day off to let Spire enter your living space and take your money for (in my case) doing nothing.

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  James Wood

  :: 21 March 2018 11:02:22

  I wish I could give them zero stars. For a gas inspection that I have to pay $150 for, the best window of time they can give us is between 7am-12pm. I don’t occupy this property, so I have been sitting here since 7am with no ability for customer service to give me any sort of approximation. The best they can do is a 15 minutes heads up. If you had any competition in the area, you wouldn’t be able to get away with this level of poor customer service. Narrow this time window or at least allow your customer service representatives the ability to track your techs progress so you can provide some sort of approximate time.

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  Eric Tosso

  :: 18 January 2018 18:53:13

  Spire has, in my interactions with them, exhibited absolutely horrible customer service. One evening in January of 2018, my wife and I got home from work to find that Spire had shut off our gas service. They did not notify us that our service was being shut off other than by hanging a notice on the front door. In the middle of winter, in one of the coldest periods in recent history, they shut off our heat and when I called the service desk, they had no information on why the gas was shut off (the door tag said it was a "pressure problem"). The operator would only say that they would send someone back out to turn it on. I understand that mistakes happen and I appreciate that they said they would send someone out to get the gas turned back on, but the lack of notice is unacceptable. This is a huge company with plenty of resources and a simple phone call, text, or e-mail to let us know of the situation was warranted - especially in the middle of winter. Not notifying people that their heat is being shut off is not only horrible customer service, but dangerous. The temperature in the house was 20 degrees below the normal level and our two dogs were shivering when we walked in the door. That's bad enough, but what if we had a sick child at home or an elderly parent? This is disgraceful, irresponsible, and borderline criminal. I promise that this is not the last time that Spire will hear of this issue.