Spa in the City in Dallas

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comments 5

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  Whitney Bassarear

  :: 16 March 2018 12:20:33

  This past Monday, 03/12, I had a photo facial done and I have had a nightmare of an experience with this Spa ever since. To begin, my appointment was for 4:15 ...I did not meet with the esthetician until almost 5:00. Upon, going into the room the esthetician seemed super rushed going in and out of the room (super unsettling when they are approaching your face rushed with a laser). I made her aware prior to the procedure that my face was susceptible to striping. She then used a high powered laser and I welped in pain (anyone who has ever had this done this before knows that this is a normal reaction and is not abnormal). She then completed the rest of my face with a lower powered laser I later found out. While checking out, I noticed that I had a raised rectangular square on my face. As someone, that has this procedure done almost 10 times, this had never happened to me before so obviously I was super concerned. I brought it to the front desk ladies attention and she approached with an eye roll and monotone voice "well ill have to get a picture of it and send it to the owner." Again, this crappy approach when you are in a bit of a panic mode sucked. When I got home the raised rectangle proceeded to get worse and worse and I called the Spa to be greeted by the unfriendly receptionist that shot me down and told me that she could call a prescription in for me face (which I was like what?!?!? a prescription?!?!?) So, I ended up going back to the Spa and was greeted by the esthetician who I will say is friendly but told me that I would need to meet with the owner for the rest of my face to be fixed. The owner was supposed to call me at 2:00 that day and called me at 7:00 pm and left me a message basically telling me that there was nothing wrong with my face and putting it on me that it was my fault based on my welp that she used a lower powered laser and that she would talk to me about more consultations about what needs to be done to me face...Im sorry but what?!?!?! Not even close to my fault! I am not an esthetician and I would have never done that to someone's face! I will never ever use this place again. Crappy service! And best believe I have been letting people know what happened to me as soon as they look at my face in horror.

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  Juanita Eguia King

  :: 19 July 2017 14:27:07

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  Rebecca Bell Wilson

  :: 06 July 2017 13:24:42

  I have been a client of Josanne's for at least 8 years now. I completely trust her and the staff at Spa in the City.

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  Lori VanHoozer

  :: 12 October 2016 23:11:49

  Love, love love this Spa. Josanne always works with my crazy schedule to get me in, so I can look my best. I've been seeing Josanne for 10' ears and have never had any problems. SHE IS THE BEST!!!

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  Jen Clark

  :: 06 October 2016 15:46:01

  Terrible customer service. I booked an appointment, they canceled because the NP was unable to consult with me. The NP gave me 1 hour notice for the consult last night and is only free after 9PM. My appointment was today. Not reasonable at all. I was free all day to do the consult, but he is only available after hours....