Southwest Seas in Phoenix

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kommentare 5

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  Susan Jones

  :: 28 April 2018 14:37:03

  Thanks is place is supreme very clean and wonderful ataff

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  Gregory Cohen

  :: 21 February 2018 00:30:35

  My review pertains to the aquarium maintenance side of this business. I'll begin by saying I never chose to do business with this company. I was aware of their questionable reputation among the hobbyists in the Phoenix/Scottsdale area. However, the individual who had been servicing my reef aquarium for close to 10 years sold Mark Parks (the owner of Southwest Seas) his accounts around December of 2016 when he moved out of state. In spite of my misgivings I was convinced to give Southwest Seas a chance. It did not get off to a smooth start. The first individual sent to maintain my aquarium was a new hire who flooded my sump and almost ruined my $8000 new rug. He did not recognize the problem and how to fix it. Luckily I was home at the time and was able to narrowly avert disaster. That person quit after about a month on the job. The next person sent to maintain my aquarium was also inexperienced with reef tanks but had now been assigned most of my previous companies accounts. He was a hard worker who tried really hard and was succeeding in acquiring the knowledge to maintain a reef aquarium. Fast forward to November 2017. Mark Parks came to perform tank maintenance the day before Thanksgiving. I was away in London for the week. On Thanksgiving morning I got a call from my housekeeper to say that everything in my aquarium was dead or dying. That included $2500 worth of fish and $7500 worth of corals. A review of video footage from my various home security cameras revealed that Mark Parks spent less than an hour on his service visit. He spent the first 8 minutes of his hour at my property talking on his cell phone in my driveway. He never performed a water change as was always done. My fish and corals could be seen in their normal healthy condition prior to this service visit. Service visits have have historically lasted an average 3-4 hours since I have a large 400 gallon aquarium. When the emergency holiday crew was dispatched to my house on Thanksgiving day it was discovered that my tank temperature and chiller were set to 58F. Mark Parks claimed and still does that my chiller had come unplugged, that he plugged it back in and everything was working normally when he left. It is worth noting that the chiller plug is a large 220V plug that is in a hard to reach location that is only ever accessed by the maintenance people. If it was truly unplugged, it could only have been by one of his employees. Mark Parks maintains that an "electronic glitch" reset my chiller controller. This is the same controller that has been working perfectly for many years and still has been for the past 3 months. I have since played with its settings, turned it off and back on multiple times, and it continues to function flawlessly. I don't think a logical person would buy into the theory that it had an isolated one time glitch that happened to occur at the exact same time as Mark Parks plugged it back in. Mark Parks promised to "make my tank great again". He performed some initial large water changes to stabilize the tank after the crash. Then I barely heard from him again until I called to fire him mid February 2018. He initially stated that he would replace some of my corals. His employee brought over approximately 5 pieces. These were pieces that I believe were acquired for free from the aquariums of other clients. A company that claims to be the largest saltwater maintenance company in Arizona could easily have placed a wholesale order to buy the large quantity of fish and corals I needed to replace what was lost. I started talking to other maintenance companies and people at various local fish stores and none of them seemed surprised by any of this. It all fit in with their existing knowledge of Southwest Seas reputation. If you are looking for an aquarium service company, do your research, speak to as many of Southwest Sea's competitors as you can. It turns out Southwest Seas is their biggest source of new clients. This business has given itself 5 star Google reviews (Mark Parks) and (Casey Leonard- store employee). That is shady!

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  Tom Tucker

  :: 13 January 2018 14:20:39

  Don't remember his name but, he's very informed both salt and freshwater. Better than going to a chain. Reasonable prices also.

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  Kaylee

  :: 16 November 2017 20:33:58

  I came here in search of RODI water after Aqua Touch closed for “renovation”. This place is NICE. Small space and the shopping center isn’t the nicest but once inside it’s all class. Gorgeous display tanks and lighting. Really classy and the front display made me want to save up to hire them to build me a tank. It’s wow!

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  Kellee Hicks

  :: 07 November 2017 17:08:11

  Contrary to other comment, this place does exist but had not yet opened their doors when other comment was posted. They are open now and are a great resource for the novice fish owner and the veteran enthusiast. It is clean, professional and we received the product and advice that we needed. We will definitely be back.