Southwest Day Spa in Brookline

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kommentare 5

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  Yuriy Galper

  :: 11 April 2018 12:28:31

  The worst experience of my life. I bough a groupon voucher on Groupon for my wife as a present. It took nearly 2 month to make an appointment, not because they were busy but because they don’t care about Groupon customers. Finally my wife made an appointment and on the way to the spa, her car broke down. She called and left a massage, explaining the situation. Later on, I followed up and tried to make a different appointment, first the lady on the phone took the voucher number and than told me that she redeemed it, because the appointment was canceled 20 minutes prior. Their policy is 24 hour cancellation. So I said well how was my wife supposed to know that her car was going to break? Well if you want, you can pay the cancellation fee of 75$ and than come in. At that point it would cost a regular price. The place is overpriced, the customer service is rude and not helpful at all. If my wife needed a massage to relax, now she needs it. Let me save you all time and money and avoid going to this place. I sincerely hope that they will go out of business, and get a real job to know how it is to earn money at hard labor and be nice to customers. Places like this, don’t deserve a Title of business. I will be sure to contact a Better business buro.

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  Priscilla Oliveira

  :: 30 March 2018 11:39:58

  I paid for 3 sessions of non surgical face lift and the ad said it is a 50 minutes Treatment. On all of my three sessions I did not received the 50 minutes Treatment. The last time was even worse because they were 15-20 minutes Later and even so they did the treatment for 30 minutes! That is just not right. I wasn’t late, they were. And they didn’t even offer anything else. And like I said, none of the treatments I’ve received the 50 minutes Treatment. The girls who did the treatment have a good hand because I felt relaxed, but if I did not receive for the service I’ve paid for, then it is just not worth it.

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  Google User

  :: 23 February 2018 11:10:33

  I've have been coming to the spa for more than 15 years and I can't imagine going anywhere else. Levina takes care of me like family. The service is friendly, the spa is gorgeous and all the girls are extremely professional.

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  Google User

  :: 07 February 2018 18:03:16

  The very best in manicures and pedicures. Done with care by caring hands. Reflexology & massage are exscellent as well. Consistently enjoyable !

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  Google User

  :: 29 November 2017 12:37:32

  Lucy is excellent and I always get great service here. Overall, the service is dependent on who your beautician is, but the whole place has a nice, welcoming feel, although the owner can sometimes be a little overly concerned about the cleanliness and has complained about dripping umbrellas in the past when it's been very wet out. Still overall a great place for manicures, pedicures and waxing.