Smile Huntington in Huntington

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comments 4

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  Joe spagnoletti

  :: 23 January 2018 15:45:45

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  Joe Spagnoletti

  :: 23 January 2018 15:24:50

  First of all this is comical reading the response from the owner. Your proving the point that you aren't professional. Number one, I never apologized for my wife, so that is a lie. Number 2, $675 was a typo. It was $475, and there was a $75 courtesy discount. Meaning you guys pocketed $400 directly from the insurance, which seems like a pretty fraudulent in its own right. Number 3, you are telling people to refer to your website for reviews because you can control those reviews, so of course they're "Glowing". Number 4, Is Dana not supposed to cash checks that are written out to her and mailed to her address? How does that work? Or was that another mistake by your office?? I understand there can be mistakes that happen. Nobody is perfect. But, it is the response to those mistakes that I judge a company and the response to your employees mistake, in my opinion is the reason why I think you are pitiful and you deserve 1 star. The receptionist said we were covered by you guys with our insurance and that was a mistake on your part not ours. We can check the websites to see which dentist covers who for any insurance but the internet is not 100%. And, in our conversation you disagreed and said that the internet was 100%. At that point I realized who I was dealing with and knew no other action could be taken. Patients shouldn't all be treated like dollar signs!!

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  Dana Spagnoletti

  :: 23 January 2018 13:38:32

  The response from this business is a perfect example as to the character of this dental office’s employees; they are immoral. As for substantiation, I have documentation of every bill and correspondence, including the false confirmation from the receptionist that our insurance was accepted (she was let go and no longer works there). I pay for dental insurance (delta dental). There is no reason that I, nor anyone that pays for dental insurance, would pay out of pocket for any dental treatments that would be covered entirely by another dentist. Our former dentist retired and we were in search of a new dentist. My husband and I had dental treatments performed, including my initial $675 CONSULTANTION (which is just talking for 5 minutes). Then, we had to return for cleanings, (still no bill or mention of any charge) and returned to have cavities filled, x-rays, and bonding, all without any bill or mention of a bill. We were not in any pain or emergency. We were sent a bill after we were lured back in and already treated. I cashed the insurance checks that arrived to my home because they were made out to me, in my name, and I assumed it was reimbursement for the portion of the bill (hundreds of dollars) we already paid!! I verified with my insurance that this was in fact their portion of the coverage and sent that exact amount to the dentist immediately. The balance still due is over $1,600. We are working parents with little children and this is the last thing with which I need to handle. The bill is outrageous. The staff members are unprofessional. They flat out lied to us and racked up the bill. I hope that in leaving this review, albeit I am just ‘anyone,’ I can prevent ANYONE ELSE from going through this terrible situation.

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  dana spagnoletti

  :: 12 January 2018 17:00:55

  Would give less if I could. The receptionist misled us and we were left with a huge bill. We should have had a clue when they changed my husbands and my initial cleaning to a consultation, we both had to return for a cleaning, then back for dental services. The dentist, Dr. Epakchi, kept pushing Invisalign and bragging about having 100 people over his huge house for a party... then a huge bill mailed. I’ve had the same dental insurance for years, and never paid more than $40, so an $1,800 bill was shocking and insulting. I believe that receptionist was fired... still would never ever recommend this practice to anyone.