closed
🕗 opening times
| Monday | - | |||||
| Tuesday | - | |||||
| Wednesday | - | |||||
| Thursday | - | |||||
| Friday | - | |||||
| Saturday | - | |||||
| Sunday | closed | |||||
1937, Golden Heigths Rd, 76177, Fort Worth, Tarrant County, US Соединенные Штаты Америки
contacts phone: +1 817-441-3654
larger map & directionsLatitude: 32.931277, Longitude: -97.33052
Kayla Fulcher
::I just had a wonderful experience with Smart Penguin! My AC died Sunday night and I submitted a claim to Choice Home Warranty Monday morning. The repairman was scheduled and I got a confirmation call from the office. They did call back to tell me the crew was running behind, but they showed up at 1:20 when their window was 1-3. I got a text when the repairman was en route and I could actually track him! Very convenient. Once they arrived, they diagnosed the issues (there were 3!) then explained what the warranty covered. Basically, they weren't going to cover anything until I had the unit cleaned as it was filthy. So, I sucked it up and agreed to the cleaning for $180 plus the $60 service call. They told me it would take about 2-2.5 hours, but everything was finished and my 86 degree house began feeling cooler in about an hour and a half. Carlos was so friendly and informative. Even though my AC is close to 20 years old, they did not try to push unnecessary services on me. I could not have asked for a better experience! Thanks again, Smart Penguin and Carlos.
Stacey Grappe
::I wish I could give zero stars. Honestly I don’t think I’ve ever worked with a worse company before. It took them two weeks to replace it our compressor, and they didn’t provide any sort of additional relief, we live in Texas and have two kids and it’s summer. We had to call them in order to keep in touch they never kept us up to date. They were two hours late for their appointment. We found refrigerant that could’ve saved us 600$ but they wouldn’t let us put it in or buy it even though our brother in law is certified in HVAC. They never sent us an itemized list of the costs associated with us and then when we paid they failed to mention ahead of time that they would charge 3% to our credit card. Thanks for letting us know we had to pay in cash. I would STRONGLY recommend you not use this company. Unreliable, inconsistent, and no sense of urgency. Very disappointed and I will be sure to tell everyone I know to not use their services. I would also like to say all these five stars are Complete ludacris, obviously just family members posting to make it seem like they’re a good company.
Emory Wall
::Truly the worst service company of all time. Tech #1 never showed up. Tech #2 came out and cleaned the outdoor unit and the AC worked for one day and stopped working. The pipes continued to freeze for multiple days after and the AC unit sounded like a dead car battery when it tried to come on. Tech #3 was supposed to show up in a 3-5pm window of time and got to the house at 8:30pm. He worked on the AC for an hour and told us that’s “absolutely nothing is wrong and everything works great” even though he couldn’t get the air to turn on. When he left he mentioned “you may need a new unit completely”. But wait...I though you said everything worked perfectly?? The company proceeded to not send anyone else out because Tech #3 said everything works perfectly. Oh and when he left the air wouldn’t even turn on anymore so whatever he did made it worse. Save your time, money and years on your life and DO NOT USE THIS COMPANY.
Tara C
::Smart Penguin was sent to us by our home warranty so naturally I had my doubts. They were prompt - sent us the tracking for the tech and kept us updated via phone calls & text messages. Showed up when they said they would both for the diagnosis and on a separate occasion for the replacement of our coil. Between both visits there were 5 different Smart Penguin employees in my home. All were polite, respectful, worked fast, tried hard not to leave a mess and got the job done. Even though I don't plan to keep my home warranty, I would call Smart Penguin again should I have any issues. The customer service lady is very polite and easy to schedule with. Zero complaints here!
r Petty
::Did not show up for appointment, we called them and all she smartly said was, they would call us when they were on their way so after waiting 3 hours we canceled. Also they came out last year and charged us for freon which he never put in, so if you like no shows and crooks, this is the company to call. Wish I could leave 0 stars.