Sims Furniture Co in Covington

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comments 5

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  Sean Conners

  :: 30 April 2018 11:23:17

  Great and attentive customer service over the phone! Very happy with the professional manner in which they handled a warranty situation!

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  Ethel White

  :: 27 April 2018 18:33:05

  Just treat myself to a MOTHER DAY GIFT BECAUSE I CAN 💕AS I WORK FOR MY GIFT & MY BLESSING IN A NEW SEASON.YES FROM ETHEL WHITE🙌💜💕.AND LOVE SIMS FURNITURE STORE IN KY.

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  Jacob Stuart

  :: 06 March 2018 12:30:51

  This is a story that EVERYONE needs to hear before signing contracts with Simms. Back in June of 2017 I signed a 8 month contract to pay off a furniture set. Of course, upon approval, they checked my credit. I agreed to that. They also added the balance to my credit report (all 3 agencies), makes perfect sense. I got probably 12 calls leading up to the 2 months before it was paid off. Probably 1 brochure through the mail a week telling me I was approved for another 2500. So I went in and, like usual, the sales people were hounding me, trying to get me to buy something else since I was already approved. So I found a bed. Got me in and out in about 10 minutes, max. He told me a new account wouldn't be opened, the new balance would just be added to the old one. Checked my credit report today. Dropped 25 points! They added a new account, didn't close the old one -- although paid off -- and did another credit check. At no time did they say a new credit check would be done. In fact, he said I was already approved so it's easy as 1-2-3. Let me repeat this. At no time did I give them permission to use my social security to run another credit check. They also did not group the two accounts, but created a new one, thus, dropping my credit score 25 points. So I called the Convington location. Whomever I spoke with on the phone pretty much told me "tough", that he was in the business for many years, and my concern on this was pedestrian He claims there's a sign somewhere in the store. He did not say he would talk to his employees about this. He said "sorry", then added, "what do you want me to do about this?" I'm going to have to fight this with all 3 credit agencies, since it's illegal to run someones credit without their permission. This story is important for anyone who monitors their credit closely, relies on a high score, or anyone looking to rebuild their credit. Sims is not the place to go. Now I'm locked in for another year, 2K+ bed, 2 accounts opened, and a credit inquiry.... and their response... "what do you want me to do about it...." STAY CLASSY, SIMS.

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  Kelli League

  :: 24 February 2018 00:58:03

  Super welcoming and knowledgeable staff, with a nice, clean atmosphere! It was a great experience!

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  Kelly Coomer

  :: 08 November 2017 14:02:21

  I bought a couch several months ago and it's the best couch I have ever owned. Nice salesman and great service. I bought the kind w memory foam cushions and it is so comfortable as well as beautiful