Shinola Detroit Store in Detroit

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comments 5

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  Tania D.

  :: 08 May 2018 13:56:06

  I had received my Shinola watch as a gift less than a year ago and the crown fell off recently. I brought it in to this location to get it repaired. The store itself is pretty nice, as is the merchandise they sell. The customer service was excellent! Shelby helped me out and she was fantastic! She told me the repair would be done within 15-20 minutes and even offered me a free drink from the coffee shop. I didn't end up taking her up on the coffee but my watch was ready within the 20 minutes and she found me in the store and brought it over to me. For my first time dealing with Shinola directly, I was really impressed. Great customer service and a great store!

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  Dana Irvine

  :: 07 May 2018 12:40:12

  Always friendly service......went in to get my batteries changed. Note this only happens during the week, otherwise you have to leave them if you go on the weekend. They will ship them back to you free of charge when they are done.

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  Scott Conaway

  :: 23 March 2018 15:31:09

  Probably the best customer service I have had in as long as I can remember Michael and Sabria for outstanding. Did everything in their power to make my wife happy. Would recommend this place to anybody and everybody

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  Mark Tremel

  :: 16 March 2018 20:00:16

  Shinola makes Detroit shine. A great store for the best value high-end watches, leather goods, bicycles, turntables and more! Plus, they have a pretty decent cafe on-site for sipping while you are shopping or just sipping. Although the prices of some of the goods may be beyond a middle-class wallet, they are not very far beyond it. And, they don't treat people disrespectfully if you are just window shopping. Super courteous sales people really understand what customer service is all about. Might be a tad hard to find if you are not familiar with the neighborhood, but be persistent and you will be rewarded. The Shinola store is in Midtown near the Motor City Brewery, Jolly Pumpkin, Traffic Jam and Snug and Mario's. Hopefully, you know where one of those places is!

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  Cameron Farah

  :: 04 March 2018 16:43:59

  The store has significantly expanded their product categories and selection making this an even better experience than ever before. Now you can listen to their audio equipment ( headphones, speakers, turntables), enjoy all their leather accessories, jewelry, bikes, flowers and as usual their extensive selection and customization options for their watches. Before expanding I found myself browsing around for 20 minutes and walking out without having bought anything. Now they have so many interesting handcrafted items with so much variety and price points that I spent over an hour taking it all in. They've added a really cool watch customization area where you can select a watch face then with the help of staff, swap out different bands and straps to uniquely customize your watch the way you want it. This is pinnacle of cool shopping experiences!