Séraphine in New York

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comments 5

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  Mayra Cano

  :: 22 May 2018 22:38:06

  Bought a skirt and first hour of wearing skirt hem came undone. Called store no one answered. Called customer service to request a call back to see my options. NEVER GOT A CALL BACK. Not the most helpful staff. Better options than more conventional maternity stores but buyer be ware. also what kind of maternity store does not have a bathroom? Pregnant ladies need to pee often!

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  Nina Sarcinella

  :: 20 January 2018 17:21:31

  I got bunch of things at the store including 2 seamless maternity bras - $59 each. After ONE wash, one of the bras started to fall apart (hooks on back of the bra fell off). I called the store and told them about the situation. The lady was very rude to me - she pretty much told "I don't know how you wash your clothes but this store has been around forever so it's your fault because you don't wash your bra properly". She told me I can bring the second bra back (I never removed the tags) but only for store credit as they don't accept returns EVER. I was never communicated their return policy when buying clothes at their soho location. Bottom line: they have rude unhelpful staff, poor quality product and are not willing to work with you when you are simply upset about the fact that the bra you paid $59 for is falling apart after one week of use/one wash. And I’m not the first customer with the same problem - if you look at yelp, you’ll see negative reviews about their bras and customer service. Do not buy their bras. Do not go there as they will treat you poorly.

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  Amanda Persaud

  :: 24 September 2017 14:43:16

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  trudy manbodh

  :: 10 April 2016 13:41:06

  Great staff best maternity apparel in NYC All of my maternity apparel my hubby got from here for me. If i didnt like some thing, I was able to exchange it something i love.

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  mag19866

  :: 27 October 2015 12:19:04

  Great store, visited during my holiday few weeks ago and was pleasantly surprised with the beautiful selection and very friendly sales staff!