Sears Appliance Repair i Arlington

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kommentar 5

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  N Prevou

  :: 16 April 2018 10:36:39

  The first technician who was supposed to come went to our former home in another state, even though I gave all of the current information on our current address. We could not get another tech to come until two days later. He diagnosed the need to replace the compressor. Parts needed to be ordered - this took another five days. The different technician who came out then said the compressor was fine, it was just the sensor that needed to be replaced. We had to have a working fridge over the Easter holiday weekend with a houseful of guests, so we had to purchase a new refrigerator. The whole experience was expensive, filled with incompetence, and frustrating.

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  Dottie Bell

  :: 03 April 2018 13:47:29

  Prompt and complete service. I was very pleased with my repair.

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  Joan Martin

  :: 19 March 2018 13:13:20

  I have been trying to get my ice maker repaired since January 5, 2018 it took over a month to get a new ice maker and upon putting the new one it it did not work. I have had nothing but trouble with this ice maker since I bought the refrigerator in October 2016. The first one the ice maker didn't work, so they delivered another refrigerator. The second ice maker on that refrigerator didn't work, so they delivered another refrigerator. Guess what that ice maker didn't work either. I called for service in January of 2017 and they installed a new ice maker which worked for a year until January of this year. I have always had Kenmore products, but I will never purchase anything else from Sears. The service has been terrible and now you have s sub-contractor coming out trying to fix the ice maker. You can't reach them if you have a problem, they don't return your calls or stay to see if the product is working before they leave. I have to keep coming back to Sears to get you to send an email.

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  Howard Livingston

  :: 15 December 2017 15:43:04

  Very Good service. Jim Young is an expert. He knew riding lawnmowers like the back of his hands. Had repaired the mower electrical systems very fast.But, there was a mysterious short somewhere that stopped the mower again. No problem, Sears warranty of parts & labor for 90 days !

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  Michael Regan

  :: 30 September 2017 09:05:01

  Was not impressed with this service. My matching dryer was working fine and I wanted to fix the washing machine. The tech didn't seem that interested in repairing my washing machine. He worked with it awhile, then looked on line, and determined he could not find that parts were available for this machine. I asked him to search further for parts after he left and give me a call, which he said he would, but did not do. He also left the machine full of water. He knew that the spin cycle worked fine and could have spun the water out of the machine. I accept now that there are no parts available for this machine, but this could have been determined by phone or on line by Sears Appliance Repair from the make and model number before sending a tech on an expensive wasted call.