Sarouk Shop Oriental Rugs en New Orleans

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  KimberlyANDJohn-Michael Wells

  :: 25 June 2012 18:03:26

  They don't take credit cards which no one told me until they called to tell me the rugs were ready. I paid $85 for 2, approximately, 5x8 rugs to be cleaned. They had spent a year in Iraq getting very dusty and then another several months laid upon by my dog. They came back still covered in dog hair but they smelled ok so it was an improvement. I laid them both out to vacuum them and after vacuuming the undersides I started to roll them back up and found the most disgusting, thick layer of gray dirt on my floor! We swept it all up and estimated that there was easily about 1/2 a cup! I knew my rugs were dirty but THAT'S WHY I BROUGHT THEM IN TO BE CLEANED!! When I called to ask for a refund we were told we would get one without hesitation, so we rolled them back up and packed them on our moving truck to be moved 2 days later. 8 hours later he called back to refuse the refund unless he could see the rugs - and even then he wouldn't refund the money but re-clean them. I explained that they were already packed deep inside the truck and we had to leave town in 2 days, but I had photos. He absolutely refused to even look at the photos. So, I am left with 2 FILTHY rugs and am $85 poorer. DO NOT trust these people to "wash" your rugs! Go to Dombourian Oriental Rugs instead! They are a bit more expensive but take about 2 weeks to thoroughly clean, dry and stretch them. If I hadn't waited until the last minute I would have taken mine there in the first place. Please message me on FB if you want to see photos. ~Kimberly Lancashire