Santiego Worldwide Inc. Moving & Storage in Valley Cottage

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comments 5

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  Shaf Kamal

  :: 02 January 2018 15:14:04

  If you value your possessions and your time AVOID AT ALL COSTS. Worst moving company in existence. They lost items, damaged the walls & floors of our new house and then conveniently drop off the face of the earth when you want to make a claim.

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  Richard McGinn

  :: 03 July 2017 21:14:25

  Absolutely unsatisfactory service. "Forgot" to schedule my delivery date after it was confirmed, never showed up, never get a call back, and when it comes to contacting them....good luck. Absolutely would not recommend to anyone to ever use. So frustrating.

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  Jeff Oppenheim

  :: 07 July 2016 20:48:46

  Fantastic company. I have used them for 4 moves and they were professional each time. They have a "can do" attitude. They know how to handle fragile property and they helped in every way. I recommend them without reservation.

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  Ann De Rosa

  :: 17 March 2016 14:12:56

  Congratulations to the entire senior staff & crew of Santiago Movers! This is our 2nd move with them within a 3 year period & we continue to praise them (especially Guy & Dennise) for their attention to detail & flexibility with our needs during what could be a stressful time! This move was in two parts & both could not be more satisfying in regard to care of our items & their courteous team of moving professionals!! Thanks again for a job well done. Ann & Joe De Rosa

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  Kyle Hayes

  :: 27 September 2015 05:08:11

  We had Guy come out and give us an estimate. He stated that he "over estimated" our weight at 15k pounds. He assured us, he had over 26 years of experience and the other companies "under estimated" our weight and would hit us later with additional charges. He further explained to us that, another moving company, who didn't charge buy weight, would move our home in separate trucks and in the event of a mechanical breakdown, would delay our delivery. He sold my wife on the idea that in that event, Santiago uses an 18-wheeler and could swap out the truck part and continue with the shipping and not have our possessions tied up at a repair shop. My wife felt secure with Guy's fancy talking, that she decided to go with Santiago, this is where the nightmare began. The movers arrived, IN TWO SEPARATE BOX TRUCKS, not the 18-wheeler as promised. On moving day, they were late because, they did not have any trucks for my move and had to lease these trucks from a rental company, even though we had signed a contract weeks prior. At this point, the series of lies began. The movers themselves, were respectful and polite but somehow, the trucks did not get loaded in one day like promised. The move continued the next day, thank God the new owners were gracious enough to allow us the additional time. We were assured that it would be only a "couple of hours" till we could leave. By 3:30 pm the next day, they still were not loaded and my wife and I needed to be in our new location that day. We explained to the movers what we needed done and left. Two days later, the trucks arrive at our new location. Everything was unloaded and the movers left. As we began to unpack, we noticed things were missing. We also noticed Santiago charged us an additional 30% because the weight came out to 20k pounds instead of 15k. We were never provided with the weight slips before being charged nearly 150% of the original estimate. According to our contract, they were allowed to charge 110% of the final weight and bill us for the rest. They charged our credit card the whole ammount immediately and violated the contract. We noticed they had left some of our items at the old residence and refused to make good on getting those items to us. We had to make our own arrangements, at our expense, to get our property back. Santiago completely ignored our requests as to how would our property be delivered to us. We also noticed numerous items were damaged in the move, which they also refused to acknowledge. We have moved a few times and have never experienced such a company, so obsessed with money to the point that, customer satisfaction took a back seat. If you enjoy being ripped off, being treated with utter disrespect and having to engage in a fight, while dealing with the pressures of a move, by all means, take your chances with this sorry excuse of a company. I for one, will never use, nor refer, this company to anyone. The only reason I rated this company one star is because that is the lowest rating available.