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15528, Annapolis Road, 20715, Bowie, Prince George's County, US United States
kontakt telefon: +1 301-352-5939
strona internetowej: www.sakurasteakhouse.com
większa mapa i wskazówkiLatitude: 38.9807269, Longitude: -76.7362336
Karen Kauffman
::An enjoyable time! Waitress could have done better serving us drinks... we would have ordered more if she came around and was better attentive... but everything else was great!
Michael Fox
::Food was tasty. The restaurant automatically adds a gratuity to the bill and then tries to hide that from you. They do not give an itemized bill at the end of the meal, but a total requesting a tip after they have already added a gratuity. But they don't specify how much was added.
T Haynes
::UPDATE 28 October 2022 I’ve updated this review to say, the owner responded initially to me via email and stated how he would like to talk via phone vice email, which I felt was more personal and I appreciated that from him. He said he would call the next day and he did! He stood by his word. We talked, he listened and was extremely apologetic and offered ways he would like to rectify the issue. We both came to a mutual agreement and the outcome was very pleasant for us both. I will say, if you ever encounter any issues (hopefully not), Mr. Steve is willing to listen and do what he can within reason to make things right or at the very least offer his apology, which is what most customers want in the end…. to be heard and an apology! Thank you Steve, much appreciated! 10/23/22 (1star) Be mindful of the 18% gratuity they add to ALL checks of 1-9 people(per Antonio, a server, you can opt out) if you make a fuss as I did. My daughter and 3 friends patronize this location for her birthday. When I asked why is there an 18% gratuity when it’s usually a party of 6-8, I was told by Ayliah who said she was the manager that is now the policy. Then asked for someone who could further assist in this matter and she gave me the name Steve. She refused to give last names and directed me to look for it on their website. I have located Steve information (not on any of the websites) on LinkedIn and will be reaching out directly. Thank asked for a corporate number and she again stated it was on the website (NOT). And why the additional female worker standing behind the counter with Ayliah felt the need to address me when she was not the waitress nor management. She proceeded to interject in a hostile manner to which I felt was unnecessary. She was very aggressive and confrontational which is poor customer service. I will be reaching out to Steve directly to see if he is aware of how his restaurant is operating. Adding: after checking the website, no information is online for management thus, more piss poor customer service. I will be for certain to reach out Monday morning!
Nautica Gaskins
::This Sakura location use to be one of my absolute favorites in the area. My family dines here often and we absolutely love the chefs. However, not only has the quality of food gone down (pictures attached) but the new weird rules they are implementing are ridiculous (photos also attached). 1)You now HAVE to get their vegetables the way they come, no modifications. For someone with a severe mushroom allergy, I absolutely cannot have them, and cannot simply dig around them. I understand that some people come in and ask for their veggies without this or that just because they do not like them (these people SHOULD just go around whatever vegetable they don’t like) and that causes an inconvenience for the restaurant, but completely disregarding that some people actually have food allergies is ridiculous. Those of us with food allergies must pay an upcharge, or die. 🥲 (or not come here anymore 🤨) 2) Mandatory 15% gratuity on TAKEOUT ORDERS?! LOL, What is the joke. Go to another location. Annapolis is great!
Safiya Parker
::Great atmosphere. Two of us stopped in around 3p on a weekend. We were seated quickly with another couple. The environment was clean and the waitress Hazel was nice. We were really hungry so happy the onion soup and salad came out quickly. Ordered the shrimp and chicken Teriyaki with chicken livers. The other plate shown was scallops and vegetables. Total had 18% tip included. Pleased with our experience.