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5400, East Mockingbird Lane, 75206, Dallas, Dallas County, US United States
contacts phone: +1 214-821-0909
website: www.jackrabbit.com
larger map & directionsLatitude: 32.8358716, Longitude: -96.7751724
Rick Merriam
::A sports massage therapy client and I set up a time to meet at this location because when I called the Preston/Forest Run On that's located a couple of miles from my office, a salesperson at that location informed me that because they were a smaller store, they didn't carry the shoe that I had in mind for my client. Knowing that there were some other stores in Dallas that carried the ALTRA Instinct, she was nice enough to do a quick search to see which store was the closest to my office. When we reached the shoe area at the back of the store, Augustine was right there to greet us. After measuring my clients feet, he brought out the ALTRA Instinct in a couple of different sizes. Since my client expressed an interest in wanting to buy two pairs, and being that they only carried the Instinct in one color, Augustine went ahead and brought out a new shoe from ALTRA. My client loved how both shoes fit. And we walked out the door in under 20 min. Having fit running shoes myself, I can honestly say that Augustine is a pro! Our experience couldn't have been any better.
Heather S.
::I've been coming here for years with generally decent to good experiences. Today I lucked out, Ashley, the store manager, assisted me with finding new running shoes. She was truly phenomenal! She understood exactly what I was looking for and what I needed. Loved her! Looking forward to many more miles and shoes with RunOn.
Brian Kort
::Came in to get fitted for some new running shoes. Was greeted right away and was helped by Ashley. She was very knowledgeable and helpful and we found the right shoe. Had a great experience, would recommend, and will be back again
Isabel Chan
::Did not receive any assistance. A large crowd of customers just left. I walked in said hello I was interested in being fitted for shoes. There were two clerks. One said hi and then ran to the back I followed her thinking she would help me find a shoe but she went to the back room and started talking to someone. The other individual at the cash register stayed there. There was no one else in the store. I left after several minutes of looking st the shoes and not having any assistance. I'm not sure if this was for racial reasons. I've never not received service like this especially after specifically asking for help.
Jason Curtis
::I have bought my shoes from this location for the past 8 years. Each year it seems to be going down hill even more so than the last. I have now ordered my shoes because for whatever reason they sell the shoes I have bought for 8 years but now don't seem to have my size each time I stop in the store. I have been coming into the store 3-5 times in the past 3-4 months to check if they had any. I was told that the design was going to change and it would be best to wait until the new design came in and they would have them in stock like they always have had in the past. I WAITED... I RETURNED to find the exact same answer and was deterred from special ordering at the time. I finally went back in and just ordered them because even though the new style was in for my shoe they once again didn't have my size in stock. This was never an issue for the first many years as they were always on top of their game and always had the answer and or stock. To me it just seems like they have sold to corporate group and now the feeling and pride of ownership has left. I used to absolutely love all my interactions with the store employees. I now feel like they are one step above foot locker knowledge.