Rooter-Man w Malden

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  Hsiu Chang

  :: 17 September 2017 20:18:36

  TITLE: Around north of Boston, Roto-Rooter is only company that gives free estimate. Rooter-Man has been around for 40 years. It is based out of Billerica, and the plumber is a young man in his mid thirties. He drove from Lowell. I am in Malden. This rooter company has a fully stocked van. It charges a flat fee of $230 whether or not it can clear the clog. There is no negotiation. The plumber was there for about 15 minutes, could not clear the clog. I had a smaller clean out, only 2 inches. If he had to come back after I upgrade to 4 inches clean out, it would have been another $230. He told me the 1890’s cast iron pipe probably collapsed, or in the past, they install one trap for the whole house, and that could had issue. He cannot insert the camera because the opening barely fits, and if pipe has water, camera cannot see anything, and his company no longer does excavation crew. Him and his boss would not be willing to give any discount even though they cannot fix the issue nor in the future if I give them more business. I just moved into the area, I would not hire them again. Called Roto-Rooter, it’s a much safer choice.