R+L Carriers in Aurora

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comments 5

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  Genelle Bunce

  :: 12 April 2018 12:25:21

  I received a text message asking me to call to set up a delivery time and they offered me two days. I explained to the young man that I was scheduled to be out of town on business both of those days and asked if there was any way for them to deliver first thing Thursday. He stated that he would request that they put it on the truck last and see if they could deliver first which I greatly appreciated. I called the morning of the delivery to check to see if they were able to deliver first thing and was met with a very disrespectful young lady on the other end of the phone who told me that I should have informed the man I spoke to that I was going to be unavailable. When I told her that I had in fact told him that she responded with a sassy "Well did you agree to the delivery time of 10-3 pm?" I stated that I had told him that I needed a morning delivery or that I would have to move it to the following week. I was also told that they could not hold it for that long leaving me with no options. I asked to speak with a supervisor and was unable to speak with one as they were "all busy or on the phone". Horrible customer service and don't recommend!

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  Kevin Bohannon

  :: 06 April 2018 18:29:18

  I used to work here. Great people!

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  Russ Johnson

  :: 06 November 2017 12:38:46

  Had a great experience with R+L carriers and would use them again. They shipped heirloom furniture from FL to CO for us. Everything was well-packed, arrived undamaged, on-time, and was picked up/delivered by friendly people on both sides of the country.

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  Mike Kabjian

  :: 25 October 2017 16:35:45

  Very poor shipping company, look elsewhere to save yourself some trouble. They automatically charged me extra for weight overages but then ignored me when I provided documentation demonstrating their weight was incorrect. Also, they scheduled a delivery window and had me waiting home all day. When I called to check on the delivery they said their driver 'forgot' to load the shipment and they would try again tomorrow. R+L Carries falsely charges for overages and provides very poor customer service.

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  ozonesafe pest control

  :: 05 September 2017 14:27:22

  A rep from this company called me to tell me they would drop my order off tomorrow, I asked if I could pick it up today, she was extremely rude and told me she had to verify with the vendor that I ordered from that it was ok for me to pick up my order. After a brief argument I called my vendor that I ordered from 5 mins later and he informed me that he gave them permission for me to pick my order up. I called in to verify that my order was ready, I spoke with Autumn, who to my surprise was also extremely rude. she stated that my order was sitting in the back of a truck and would not be ready for about 5 hours. These people are putting a hold on my revenue to be spiteful. I highly recommend not using them in any situation.