Riverhead Beverage en Riverhead

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comentarios 5

• en

  Roger Lague

  :: 14 March 2018 18:37:12

  The guys are great just like the prices.

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  Richard Anderson

  :: 14 March 2018 14:49:33

  Decent selection, great staff.

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  Harry Carr

  :: 07 March 2018 19:59:50

  Wide selection of craft beers, beers on tap for growlers. The crew there knows their stuff as well always ready for a recommendation.

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  Chris Wahlers

  :: 30 January 2018 22:33:05

  The go to beer distributer in town. They have an awesome selection. Really good people, highly recommended.

• en

  robyn r

  :: 04 August 2017 13:54:18

  We had the absolutely worst experience with Kevin from Riverhead Beverages. We should have known not to use them when we had to chase them just to get a response and quote for an event we were having, but tried to give Kevin the benefit of the doubt after he assured us everything would be great because he's been in the business for over 20 years. We asked for a 10am delivery. Kevin called the morning of and said they were running late and would be there at 10:30am. They did not show up until 11:15am (45 minutes later than the proposed late arrival). Our guests arrived at 11am. We checked the invoice and they didn't even have the house number on the invoice and that's why the drivers were late- yet no one called to ask for it. When I said our guests were already there and now waiting for the drinks to be setup Kevin's response was "I didn't think your guests would be there at 11am". Our guests had to tap one of the kegs to help out because the delivery guys were busy packing the cans in a cooler because they were left out in the sun of their pickup truck and arrived warm. There was not enough ice for the kegs or beverages so we had to call another distributor for help. When I called to ask for some type of compensation or refund Kevin was extremely rude. He asked me what I think my refund should be and I said $200. He proceeded to get annoyed and tell me I was crazy and said he'd refund for the ice- which we didn't even have enough of. When I told him I found this to be unprofessional he actually had the audacity to be rude and threatened to take back the kegs. I work in customer service and am very patient and understanding because these things happen. However, as a business owner you would think you would try to be polite and understanding then try to work with your client to find a solution rather than act out and be rude. Kevin was honestly one of the most unprofessional people I have ever worked with. Considering we paid in full upfront in full and were reassured we would not have any issues. I do not think it was too much to ask for to have the services we agreed upon and paid for to be fulfilled. I don't recommend Kevin's "business" Riverhead Beverage.