Rice's Automotive in New York

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comments 5

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  shaan afridi

  :: 05 April 2018 20:00:17

  Salo is a very nice guy and he was very helpful in setting up everything up for my car.

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  Angela Monetti

  :: 25 March 2018 19:10:16

  I went to Rice's based on that guy Joe's review, because he was such a long time customer at this shop. Many people go out of their way to write a bad review, but very few go through such trouble to write a Positive Review. The Mechanic looked at my car, and agreed that there was a problem, he then surprised me, by telling me that it should be repaired for free, under the Vehicle's Warranty! I never even realized that, and they totally could have taken advantage of me, but he told me the honest truth! You don't hear of many Auto Repair Shops that would have done that, but this guy did. What a Surprise! I will surely be going back to Rice's, for any repair that is not covered under the warrantee, and even just for Oil Changes. This guy Kevin (or Jr., I'm not sure of that yet) didn't even complain about my baby, who was quite fussy that day. I too, give this shop 5 Stars, and I will be going back there, I am sure of it! A+++++

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  Brent Phelps

  :: 05 March 2018 10:55:54

  I have been going to this shop for several years and while they were never the cheapest place, I enjoyed going there because Kevin the owner stood behind his work and I prefer to support a local small business. That said, my last two experiences with this shop have been negative and each time Kevin has not been around. Issue 1: twice I asked them to replace a small plastic piece around the foglight on my car. Both times they say no problem, we will order the part and call you. Nobody ever called back and when I follow-up with them they do not seem to know what I'm talking about. I know replacing this part is not a big money-maker for them, but it matters to me a loyal customer. Issue 2: We recently had brand new tires installed on our SUV and when one of the tires had an issue 3 months later they were quite difficult to deal with. Granted this issue was in the side-wall and not the tread but they did not even try to work it out with their distributor. They wanted to charge me full retail on a new tire and installation. If I had bought these tires at Pep Boys (where they sell the same tire) I could have gotten the extended warranty (which covers stuff like this) for less money than I spent at Rices. I now very much regret getting my tires done at Rice's because there is a 60k mile warranty on these tires and if I have further issues I will have to bring it back to the same guys. I'm not sure what is going on at Rices but it seems there is a big difference when dealing with Kevin vs others in this shop. If you go here I suggest asking for Kevin specifically (if he is still around).

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  Nastassja W

  :: 06 October 2017 16:53:09

  This shop is great. I dropped my car off for an oil change, went shopping and was done. I didn’t have to wait or anything. The staff are super friendly and helpful. Definitely a great experience and I will be returning in the future.

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  JOE PRETE

  :: 10 January 2017 19:58:07

  I've been a customer at Rice's Auto Repair for over 20 years, with four of my cars. They have always treated me well, even when I was in a hurry. They have always diagnosed and repaired the mechanical problems that I've had, and their labor rates are in line with other Auto Repair Shops in New York. When I go in for the NY State inspection, I go in early, and they get it done while I wait. (There is a Coffee shop, and a Shopping Center right there, if you do have to wait, and need to get something else done, but there is a sofa and TV if you want to wait in the office). Yes, you can clearly see the repair area from the office, if you like to watch! Rice's was the local Authorized Fleet car repair shop that I brought the company vehicles to, when I was still working. That is how I met them. This is a Family run business, from way before my time. Kevin Jr. runs the shop now, and he keeps things clean and orderly. They have 5 or 6 lifts, and a large Computerized Wheel Alignment section. Auto Repair has become much more of a Technical trade now, and they have kept up with the necessary requirements. A Handshake still means something here, and they will fully explain what is needed, before doing the repairs. You can ask for your old parts back, but be aware there may be a core charge. This is very common in the Automotive Trade. They have fixed everything that I brought, or had towed in, so I have no complaints!